I went to this branch of Dr.Martins twice and 3 our of 4 of the employees were rude, condescending and unhelpful. I had gotten a pair of Dr. Martins for Christmas and they didn't fit very well so I went into the store in person...
Read MoreI went to this branch of Dr.Martins twice and 3 our of 4 of the employees were rude, condescending and unhelpful. I had gotten a pair of Dr. Martins for Christmas and they didn't fit very well so I went into the store in person to try on a pair and exchange them. The first associate I spoke to was very helpful in narrowing down what I was looking for. She asked me questions and listened to what I had to say. Another man working with her ended up going to get the shoes for me and he brought me the same shoe I had came in with. I tried to explain to him what I was looking for and what his coworker had recommended for me and he cut me off multiple times told me I was wrong and proceeded to bring me different pairs of shoes than what I was asking for. Each time I tried to explain how they fit or what I was looking for he cut me off and assumed he knew what I was going to say next. After several pairs of shoes I tried didn't fit his coworker asked him to bring out the pair she recommended and they fit perfectly. I stepped away for a few minutes to decide if I was going to get them and when I came back I asked if I could take a picture of the shoes so I could come back and pick them up at a later date. When I came back with the picture I realized he had showed me the shoe he was recommending me that I told him didn't fit instead of the ones I wanted. I had to start the process all over. I was hopeful that with a new person I wouldn't have the same issues, however the next person who helped me was hardly anymore helpful. I had to explain to two of the associates that I didn't want a women's size because I have wider feet, but multiple times the associate brought out women's size shoes. Only after 3 or 4 times of asking her to bring a unisex size, another person she was working with told her to get the unisex size which she finally did but in a size too big. It was a strange feeling to have to try and convince the people working there that the shoes they were bringing didn't fit me. I began to ask questions to the employees to try and understand where the miscommunication was but the man who was working there spoke very quickly under his breath from across the room and I could hardly hear him and didn't understand his explanation. I tried on about 7 or 8 shoes before they brought a pair that fit. If I asked to try a pair again because I was so confused in this whole process, I was met with annoyed tones and comments like you already tried that. I was so frustrated by the end of this experience I will never go back to this Dr. Martens, the people at the Santa Monica Branch are so much nicer anyway. The overall customer service given here was monotone, smug attitude and it seemed like no one wanted to help me. I was treated as an inconvenience when all I wanted was help finding the right size for my first pair of Dr.Martens that I have been wanting for years. If these weren't being paid for as a gift I would not have spent my money here. I work in customer service and would never treat a customer like I was treated here under any circumstances.
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