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Don Hinds Ford Inc

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4.5 (1595)

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Don Hinds Ford Inc is a ford dealer in Fishers, IN.

Don Hinds Ford Inc Review Summary

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4.5

(1595 Reviews)

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Jonathan BarneZ -Google user

a year ago

My wife and I were in a car accident downtown a couple weeks ago. When we started to look for a new vehicle, we wanted to go with an IIHS-Top Pick+ vehicle because we wanted to get the most protection possible for our kids. We...Read More

Tera McFerson -Google user

a year ago

Decent car dealership- got in and out in decent timing. I got a 2023 Ford Bronco Outer Banks ( Yuh! ) and working with Duane Adams as our salesman was cool. He’s chill- no frills kinda guy and very knowledgeable about the Bronco line of...Read More

Russell Beatty III -Google user

3 years ago

I cannot say it enough just how amazing my experience with Don Hinds Ford and more specifically my salesman, Michael "Mike" Nelms, has been. Mike was extremely professional, knowledgeable, and helpful during the entire buying process. Everything was quick, easy, fair, and I was basically...Read More

Mark Preston -Google user

5 months ago

I made an appointment to test drive an F150 and Mavric took care of me from there. The truck was pulled up and ready to go when I got there and he went over all of the new features introduced since I bought my 2017....Read More

Tim Harris -Google user

6 months ago

My latest service visit was pretty poor.1. I took my truck in for an alignment. They did the alignment and left a printout of the results on my front seat. The only problem is that the results were for a Jeep. I drive a Ford Maverick. I suppose the alignment was good but I don’t have any record of it. I have one for a Jeep.2. While doing my alignment, I was told that my truck was due for fuel system maintenance. I had them do the service. When I left the dealer, I had barely left the lot when the check engine light came on and the truck went into limp mode. I took the truck back immediately. Apparently something needed to be finalized or reset or something after the fuel system was serviced. They fixed the problem and gave my truck back after an additional 15-20 minutes. They decided to do a test drive the second time. Not sure why they didn’t do it the first time to save me the hassle and aggravation. The fuel system maintenance was performed but with extra aggravation and time.3. While I was in the service department, I asked about a problem I reported back in Sep 2023. The problem is that the adhesive failed on the felt lining underneath of the factory installed roll-top bed cover. At the time I reported the problem, the truck was under warranty. I was told they needed to order a new cover and they would call me when it was in. I never got a call so I asked about the status during my service visit. I was told that it looked like no one had done anything about ordering a new part but now there was nothing they could do for me because I was now out of warranty (I do have the premium Ford ESP but I guess the roll-top is not covered). So….if you report a problem while under warranty, and the service department drops the ball and your vehicle goes past 3/36 then you out of luck. Pay for it yourself. What a nice convenient loophole…for the service department. I won’t be ordering my replacement from them!All in all, the services that I asked for were completed, which is why I gave them two stars on this review. However, they messed up on both services that they performed. They then added insult to injury by telling me they were not going to honor my warranty claim. I will be taking my vehicle to Tom Wood Ford in the future. Tom Wood replaced my hybrid battery under warranty and treated me very good. Just an FYI on that repair, Don Hinds did not have any service appointments for over a week and my truck was broken. Tom Wood got me in the next day.

Alec Ruth -Google user

a year ago

Worked with Kerry Little and Randy Walker during the entire process and it was nothing short of seamless and amazing. I have had a few other experiences buying a vehicle, and never left feeling like I was treated well or that I actually got a...Read More

Travis Crim -Google user

10 months ago

I purchased a 2014 Ford F150 FX4 around a week ago and I dealt with Michael Nelms during this process. Being that it was difficult for me to do business in the dealership, most of the hard stuff was done almost completely over text messages...Read More

jamie harvey -Google user

a year ago

Mike Nelms is your guy if you are looking to buy a vehicle! I have always dreaded working with car salesmen in the past but Mike changed my whole experience. I was very nervous switching to an electric vehicle and he showed me what I...Read More

Ken Floyd -Google user

10 months ago

I'm writing this review to share my terrible experience with Don Hines Ford. The main problem? A guy named Josh in the service department.I took my 2022 Mustang Mach E GT for a check-up because of a recurring issue. My self driving completely shuts down...Read More

Kenneth Noe -Google user

a month ago

Decided it was time to get a new truck and Don Hind's dealership was recommended. Our salesman was Maverick who was also highly recommended. Was a very easy buying experience. Went in, found the truck I wanted, did the paperwork, went home with the truck...Read More

Bill Smith -Google user

5 months ago

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Robbie Dove -Google user

a month ago

Don Hines Ford is a reliable and reputable dealership. My sales consultant Evan was extremely attentive to my questions and honest in responding. We negotiated shortly and came to a price we both thought was fair.Evan was not a pushy salesman. He showed complete professionalism...Read More

Chris Wirts -Google user

4 months ago

Duane helped me select a Bronco. His knowledge of Broncos and their accessories is excellent. It is also unique. I shopped around for a Bronco and didn't find anyone who had near the knowledge that he does.After he helped me determine the...Read More

Don G -Google user

2 months ago

I've bought a few vehicles from them. I let them know up front that I'm not a big fan of spending hours on end at the dealership. I found one of their vehicles online, gave them my parameters and said if we can work with...Read More

J Grigsby -Google user

2 weeks ago

I recently purchased a 2024 Ford Ranger from Don Hinds Ford. From sales to service they did an excellent job. When I learned that I needed J-Braces added to the bed of the truck in order to carry my kayaks on an elevated rack system,...Read More

Pam Weiger -Google user

3 months ago

I’m very pleased with Jeff, my salesman, at Don Hines Ford. I had a good idea of what I wanted and he helped me narrow it down and buy my car! The process was super easy and didn’t take all day! There were...Read More

Aaron Barlow -Google user

2 months ago

Stopped in Saturday afternoon (2:00ish) to look at the 2025 Explorer. They had good inventory. Was able to see a few vehicle's that would have worked for us. Checked them all out. Checked out the one in the showroom. Was there for...Read More

Josh Pointer -Google user

3 weeks ago

Salesman Evan and Finance Manager Brad was great, they lacked on prepping the vehicle for delivery could use paint correction badly. However I have an expired temporary tag and they have no idea where my registration or title is at. Multiple attempts at trying to...Read More

Jim Carter -Google user

5 months ago

The people at Don Hinds Ford are the best! Very caring and they were focused on my needs. They listened to what I needed and exceeded those needs. I'm now enjoying my new Mach-E!The service and parts team also goes above and...Read More

ND Anna -Google user

a month ago

I wish I didn't even have to leave a star. Don't come to don hinds Ford for a purchase or repair. I bought a vehicle for myself as did my wife. They were NOT as described online but they lowered price a bit and said...Read More

Josh Huser -Google user

3 months ago

I brought my truck in for a warranty issue and a recall notice. During the repair, the technician broke my windshield which meant my truck was out of service and I would be on the hook for a rental vehicle. I’ve been working...Read More

colin renie -Google user

3 months ago

One of if not the worst dealership experiences I have ever had.A few weeks ago I purchased a used mustang from this dealership, the process started on a positive note with the salesman Dustin who overall was great and helped me get the car I...Read More

Cindy Page -Google user

6 months ago

This is our 2nd vehicle we have purchased from Don Hinds Ford dealership in the last 3 years and again it was a very good experience. To be able to go in, test drive, and have the purchase complete within 3 hours I think...Read More

Grace Reed -Google user

4 months ago

I reached out Tuesday via the text service to schedule a time to get a couple recalls that I have for my car addressed. After waiting hours for responses I just decided to call. I was told in order to get the recalls done I would have to drop off my car for the whole day. I then asked the lady I spoke to on the phone if I had to leave my car all day would I be provided with a loaner vehicle. She said no it did not qualify for the type of recall I had. How are you going to take a person's car for the WHOLE day for something that is not of any fault of my own and not provide me with any transportation! I am a single mom of a three year old, so what am I supposed to tell his childcare center when it's time to pick him up? Sorry I can't pick him up my car is with Ford all day. She explained if I would have come sooner to get my recalls addressed it could have qualified for a courtesy rental. Well I'm sorry ma'am when I was originally notified of the recall I was working full-time as a nurse pregnant in the midst of a pandemic and had pregnancy-induced tachycardia to contend with, then I went through a divorce, having to sell my house, move, all while trying to establish care for my son! So, getting something fixed that ford messed up on my car was not my priority. If the repair ever qualified for a courtesy vehicle it should still now! In order to try to resolve the issue I told her I would do the two recalls on separate days, but again there was still an issue. She said for one the repairs I would have to bring in my car at 8:15 a.m. so it doesn't run into lunchtime. I informed her I drop off my son at 9 a.m. so I could not come in until after that time. She said she asked her manger and it cannot be done. I mean can't they stagger lunches so they can serve their customers. Again a recall is no fault of my own, so shouldn't there be an effort to get it done as conveniently as possible, but you want to completely inconvenience people and leave them with no transportation. It is ridiculous I am convinced that they notify you about recalls, not for your safety, but so that once things go wrong they don't get sued. If I was provided with a vehicle I could drop it off at 8:15 no problem, see how that accomidates not just you, but you and the customer. Now I have to try to find another Ford further from my home to get one of my recalls done. It's just inconvenience after inconvenience after inconvenience.

Randy Bates -Google user

3 months ago

Service appointment was to repair minor damage to rear bumper insert that was damaged when I purchased the vehicle. I did make a return trip to the body shop to determine what parts were needed. The parts were ordered, painted and I returned to the...Read More

Michael Camfield -Google user

3 months ago

The worst dealership I’ve ever had the displeasure of dealing with. I leased a 2022 Ford Edge from them about a year and a half ago.I absolutely loved the car, but I had this awful rattle coming from somewhere in the middle of the car. I brought the car in and dealt with a man named Josh Franklin from service. He advised he thought it was coming from the overhead light in the back seat. They replaced that, but the rattle was still there. I brought the car back multiple times and was being told they test drove it but couldn’t hear the rattle.I finally determined that the rattle was actually coming from the back seat. Josh told me that they test drove it again, but couldn’t hear the rattle. At this point I had taken a video on my phone as proof that it was in fact rattling and it was very loud. I sent the video to Josh and he told me to bring it back. This was the 6th or 7th time I had brought my car in at this point.I was told they needed to order a seat strap to hold it down. I was told the part was on back order but should only take a couple of weeks. I called every couple of weeks for four months to check on this. I had to call multiple times on the days I called because none of my calls or messages were being returned by service. I even called the manager of service and he didn’t return my call. Meanwhile I had to have my backseat down with a book shoved in the middle to mitigate the noise.I finally had enough and called Ford Corporate. The lady I spoke to on the phone confirmed that there was never any part that was ordered and that they had flat out lied to me.Funny enough Don Hinds service called me the very next day after Ford Corporate got involved for me to bring my car in so they could look at my seat. They fixed it to the point that I can at least leave the back seat up. I can’t drop the seat though because it starts rattling again unless I shove a book in there. I literally can provide video evidence of how loud the rattle is.Pam from Don Hinds reached out to me about a recall on my car a couple of weeks ago. Something about a power module that needs to be reprogrammed. I asked if they could do an oil change since my car is due. Show told me that wouldn’t be a problem and that she will have someone from service reach out about scheduling this. Surprise, no one reached out. Called Pam again and told her and she put me on hold. When she came back she said no one was answering and that she would get back to me. I missed her call a few hours later. I called back and left a voicemail and no one returned my call. I tried calling again the next day and no answer. This dealership is a complete joke and I will never do business with them again. I called a different Ford dealership and they’re going to do the work. Save yourself the headache and avoid this dealership at all costs.

Caitlynn Ulloa -Google user

7 months ago

I had such an amazing experience buying my new car at Don Hinds! Everyone there is so nice and welcoming! My salesman Michael helped me out a bunch with making sure I went home with my new car that day! We originally went in to...Read More

Tim Barsic -Google user

a month ago

I would never recommend this place to anyone. Not only is the quality of service questionable but they are also not honest. I was lied to directly to my face. Problem after problem never fixed correctly.Then, I got a response to my review to reach...Read More

Tonya Blevins -Google user

5 months ago

I just bought a car from Don Hinds Ford in Fishers and I'm here to say it was the best car buying experience I have ever had. Everyone I dealt with were nice and helpful and my salesman Steve Summeier was amazing. Steve was helpful...Read More

James Porter -Google user

5 months ago

I've be been working with Don Hind Ford for several years now, and the experience has always been outstanding. As the owner of PorterHouse Contracting in Noblesville, Indiana, I've relied on them for our fleet needs, and they have consistently delivered. A special shoutout to...Read More

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Don Hinds Ford Inc Review Summary