Been a loyal customer of this store since it opened two years ago. I purchased three storage containers from this store on Dec. 23. When I got to the register, one had slight visible damage, and the customer service associate gave it to me for...
Read MoreBeen a loyal customer of this store since it opened two years ago. I purchased three storage containers from this store on Dec. 23. When I got to the register, one had slight visible damage, and the customer service associate gave it to me for 50 percent off after she discovered it. The other two appeared OK. After using one of the other ones that appeared OK, it broke with the materials busting through the plastic, despite it being advertised on the front that it is non-breakable. Brought it to the store on Jan. 4, with receipt in hand, hoping to get simply an exchange, and the store manager on duty refused an exchange (or return). She did not greet me upon coming to the front and just started chastising me that I “wrote all over it.” I had simply written the contents on the front panel of what was stored in it. It should not have made any difference, I bought it, and it was mine to write on, not thinking it would break two weeks later. She said “here, take the box” – not even so much as a thank you for your business or an apology that it didn’t last. I went to Lowes in Mount Holly and they were kind, gracious and even directed me to the correct aisle and helped me find a container that is much sturdier and designed to last.
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