Set my drill to this service center as requested by De Walt for the repair. The repair only required the replacement of the electric drill motor, but they ended up replacing the majority of parts to include a faulty chuck. Called and asked for my...
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Set my drill to this service center as requested by De Walt for the repair. The repair only required the replacement of the electric drill motor, but they ended up replacing the majority of parts to include a faulty chuck. Called and asked for my money back due to the faulty repair. Drill chuck was fine and did not require replacing, they said I would have to send the drill back in again to have it evaluated. This is unacceptable and I don’t have time to jump through time consuming hoops, this service center should’ve fixed the drill correctly the first time, money not well spent. You got my 90 bucks but never again. It’s like taking your car in to have the front brake job done and they do the rear as well when there was nothing wrong with the rear brakes in the first place, but they do them anyway without authorization using faulty parts, expecting you to come back and waste your time to have a situation remedied. Bad place bad customer service.