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About

DCH Subaru of Thousand Oaks is a subaru dealer in Thousand Oaks, CA.

DCH Subaru of Thousand Oaks Review Summary

The summary was generated by AI, based on reviews.

Pros

DCH Subaru of Thousand Oaks is praised for its friendly and knowledgeable sales team, who take the time to understand customers' needs and provide personalized service. Many reviewers appreciated the dealership's transparent and hassle-free buying process, with competitive pricing and a wide selection of Subaru models. The service department is also commended for its efficient and thorough maintenance and repair work.

Cons

Some customers reported experiencing long wait times for service appointments, and a few reviewers felt that the dealership's communication could be improved. A small number of reviewers were dissatisfied with the quality of their vehicle's detailing after service.

Review Rating Chart

Google: 4.5/5

Yelp: 4/5

Edmunds: 4.5/5

DealerRater: 4.8/5

Cars.com: 4.5/5

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Reviews & Ratings

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4.5
(1373 Reviews)
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Michael Tuck
Michael Tuck -Google user
a month ago
I've never had such an easy car purchasing experience. Reggie was awesome and didnt pressure me. I told them I was not willing to go over $400 for my monthly. I told them "not $401, not $404... $400." They came back with the exact offer...Read More
Juliana ruelas
Juliana ruelas -Google user
a year ago
Reggie was great! He went above and beyond to make sure I leave with a brand new ride! I'm thankful he was still there, someone who worked along my dad who had worked for 3 decades at the lot dealership under prior Ownership. I felt super...Read More
Sabrina Hetzel
Sabrina Hetzel -Google user
a year ago
This was my first experience buying through a dealership so I was a little unsure going in but Jake and the team made the whole experience exceptional. He broke things down and presented information in an unbiased way. It truly felt like he was on...Read More
Dylan Kwee
Dylan Kwee -Google user
3 months ago
JUST GOT MY FIRST SUBARU! and the team over at DCH subaru were the ones to do it! With Brandon in sales, Brett in finance, and Rodrigo as their manager they won't let you down. Not only was i looking for a specific color, trim, year,...Read More
Cris R
Cris R -Google user
8 months ago
One of the most honest dealerships I’ve dealt with. They’ll work a solid deal with you and make everything clear. Everyone here is polite. The waiting room feels like a home. Mike Anthony was my salesperson and he was a no pressure kind of guy. Mike...Read More
Roy Pasco
Roy Pasco -Google user
10 months ago
I had an awesome experience at Subaru Thousand Oaks. All the staff are friendly and will say “Hi” to you. I worked with Heath from Sales and Maria from Finance. Both of them are friendly, accomodating, and professional. Heath worked with me to get the...Read More
NY Blast
NY Blast -Google user
3 weeks ago
This is the most unprofessional organization I have ever dealt with. I had spoken to their sales rep and manager for a week regarding a used vehicle. Told them I was going to get the car and was going to make the...Read More
Mason UK
Mason UK -Google user
a month ago
ChatGPT said: After receiving an email from the general manager, I exchanged emails for a few days to negotiate the price and trade-in value, adjusting both sides' positions. Eventually, we reached a satisfactory number. I sent the VIN and several photos of the trade-in vehicle, received...Read More
John
John -Google user
2 weeks ago
This dealership provided fabulous customer service when purchasing my vehicle. The dealership was very clean, the sales manager Rodrigo and Austin in finance went out of their way to find me the car I was looking for. Overall A+.
Natalia V.
Natalia V. -Google user
3 weeks ago
Dealer was not willing to negotiate the price at all. Maybe they are another carmax. I came in with my own financing pre approved and all. I showed them other deals within 50 miles radius for the same exact car, they said they...Read More

Features

Service options

check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Oil change
check icon Repair services

Payments

check icon Credit cards
check icon NFC mobile payments