Today my husband and I bought a gently used 2019 Dodge Journey from Dave Smith here in Spokane and it was the best experience I have ever had buying a vehicle! My family and I have bought most of our vehicles from Dave Smith Kellog,...
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Today my husband and I bought a gently used 2019 Dodge Journey from Dave Smith here in Spokane and it was the best experience I have ever had buying a vehicle! My family and I have bought most of our vehicles from Dave Smith Kellog, but we are now sold on this amazing location! Today this company proved how amazing it is to everyone, specifically women, and they made a great difference in our lives today. Earlier today I had went into Lithia Dodge to trade in my current vehicle for a new to us Dodge Journey. We needed to upgrade our car to fit our growing family comfortably, since we just had our last baby recently. We had a horrible experience at Lithia Dodge, including being blatantly lied to and I personally was ignored when discussing prices, costs, and overall budget even though I was the car buyer. I started looking online when I didn't like how things were being handled there. That's when I found the vehicle I wanted at Dave Smith Spokane. When Lithia was "running more numbers " I called Dave Smith and unknowingly spoke to the new manager Chuck. He told me to come right down and that he would make sure that they would take great care of me. AND OH BOY DID THEY! Chuck and TJ greeted me upon my arrival and we jumped right into negotiations! My trade in was properly looked over, test drove, and inspected with me there and also while I discussed the vehicle I was interested in (this was great time management for both sides)! I was then offered quite a bit more then I was ever offered at Lithia and was actually offered more then I expected to get for my vehicle! We discussed the new vehicle in detail, I was allowed to look at it very thoroughly (I had never bought a used car and was nervous), and I was allowed to test drive it for as long as I wanted! We came to a very fair price for the vehicle and I had great conversation while paper work was being drawn up! TJ and Chuck are great people and took such great care of me! I am a straight to the point woman that handles my families financials fully and I appreciated being recognized. I was treated with the upmost respect, above and beyond what I normally expect buying a vehicle as a woman. Chuck and TJ bargained with me, listened to my needs/wants, and in the end they now have a very happy customer for life! I literally left Lithia Dodge in middle of negotiations (during a huge sale), drove up to Dave Smith, and was offered more for my trade in and an even better price then Lithia could've ever offered me, all while staying within my overall and monthly budget. Lithia Dodge did call me multiple times while I was at Dave smith 🤣 and they wanted me back, unfortunately they lost a customer and Dave Smith Spokane gained a new one! Thank you for making a difference in this family's life and we look forward to doing future business with you!