I don't blame the pharmacists for most of the issues necessarily, they're usually overworked yet still sweet - if you're patient with them that is - like you should be. I've seen entitled middle class people come in and treat these pharmacists horribly...
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I don't blame the pharmacists for most of the issues necessarily, they're usually overworked yet still sweet - if you're patient with them that is - like you should be. I've seen entitled middle class people come in and treat these pharmacists horribly when they're being absolutely slammed and overworked, that's unacceptable - it's not their fault the system is bad and that they're working their ***es off.
I'm usually very sympathetic with pharmacists at CVS as their system is fundamentally broken, I can't blame them for the issues but management should figure out how to improve their workload so theyre not slammed all the time.
That said, this CVS Pharmacy is honestly the worst I've been to and I've been to a dozen. They consistently don't auto-fill totally valid scripts, only at this CVS does the app say "Call pharmacy to fill" for scripts that would automatically fill at any other location.
Its like pulling teeth to get an RX here calling, holding, explaining and ending up coming in to explain in person. I've been told "Theres no scripts available to fill" and I have to painfully explain "My doctor sends in 3 scripts every appointment, there are 2 remaining unfilled scripts, I am due for a refill" and convince them I'm correct and they're not seeing it in the system.
Then after that, there's the fact that orders take weeks, but i don't know if that's unique to this location.
One thing I am, especially offended that somebody put a hold on my partners hormones that were a month overdue, saying too soon to fill. It's not a controlled substance, it's odd that antidepressants are easy to fill but hormones for a trans woman are notably harder to get.
Also, I've never once showed up with a script ready, it'll be in process for DAYS, or if I'm told to come back in an hour, I'll have to wait 45 more mins there.
Most difficulties arise from either hormones or controlled substances that are due but stigmatized and requires convincing to fill.
Or pharmacists saying something flat out wrong matter of fact-like, and having to convince them "No you do in fact have this script and it is eligible for fill, do you need the RX number from your app?"
Is it the pharmacists fault? Of course not, stop being entitled and put yourself in their shoes. But yes this location isn't ideal to say the least - I hope their working conditions improve soon.