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CVS is a drug store in Newton, MA.

CVS Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

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2.3
(67 Reviews)
5
4
3
2
1
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Antonia Powell
Antonia Powell -Google user
2 weeks ago
Extremely understaffed and poorly managed. The pharmacy does not follow the posted store hours and the pharmacy spontaneously closes for lunch breaks with no signage at the store or on the website. It is clear that CVS wants to maximize profits at the expense of...Read More
David Krongel
David Krongel -Google user
4 months ago
The pharmacy consistently screws up. They auto-call to tell a script is ready when it is not. Today they issued pills for someone completely unrelated to my family instead of my daughter’s inhaler when she was struggling to breathe. They failed multiple times to fill...Read More
finn skerlj
finn skerlj -Google user
3 months ago
I asked for saline solution to use in my contacts and the pharmacist said “it’s prescription only” even though they’ve given it to me in the past. It is literally sodium and water, what’s the need for a prescription?
Colin Gibbs
Colin Gibbs -Google user
11 months ago
My wife walked in at 7pm on the dot to pick up a very time sensitive prescription. One year old in tow, after a full day of work, literally jogging to the store and she was turned away at the pharmacy counter with the gate...Read More
Stanzerl & Flip
Stanzerl & Flip -Google user
9 months ago
The store is way, way, way too cold! Without a jacket I would have left without buying anything, but even with a jacket, I only grabbed what I needed and left ASAP. I even decided to go to another Pharmacy nearby (not CVS) to get...Read More
L D
L D -Google user
a year ago
Would give 0 for pharmacy if i could. Had surgery and multiple medications were prescribed including antibiotics and pain killers. My doctor accidentally sent it to this pharmacy instead of my usual one. I called the day of them being prescribed and no one from...Read More
Charles Uchendu (Adi)
Charles Uchendu (Adi) -Google user
a year ago
The people are nice. That said it's a revolving door of staff. The system both on the customer and provider side is awful, making it hard to automate tasks, consistently fill prescriptions or otherwise do any basic pharmacy tasks. Shortages seem to be coming more...Read More
Michael J
Michael J -Google user
a year ago
As others have pointed out, this branch is particularly bad at pharmacy service. All the CVS stores are clearly understaffed in the pharmacy, but the attitude of some of the staff here (not all) is the worst. They NEVER answer the phone even...Read More
Zehra Mooraj
Zehra Mooraj -Google user
a year ago
The pharmacy is seriously Understaffed. I got in line at 4 pm only to be told at 4:30 that my daughter’s prescription is on hold. Then I joined the consultation line … Pharmacist was too busy administering vaccines and did not attend to my issue...Read More
Julie Gainsboro
Julie Gainsboro -Google user
a year ago
This pharmacy is shameful. They never answer the phone. They are out of stock on most medications and never update you as to when the medication will be available. I waited more than 7 days and the medication was still unavailable. ...Read More

Features

Service options

check icon Has online care
check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

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Payments

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