I went today 10/14 to pick up a framed photo I made online on the CVS app. No one else was in the store. The GM named Lena or something seemed irritated with me before I got to the photo counter. She seemed to be...
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I went today 10/14 to pick up a framed photo I made online on the CVS app. No one else was in the store. The GM named Lena or something seemed irritated with me before I got to the photo counter. She seemed to be irritated with my very existance.She seemed really irritated that she had to look for the photo I ordered. So, while she was looking, I asked her for the birthday card section and bags. (I hadn't been in this CVS and it's set up a little different than the one on Elm. She said, and I quote, "We don't have that kind of stuff here." So, I looked for the section on my own, found it picked out my card and gift bag and went back to the photo department. GM still unfriendly. She really wanted to explain to me why she couldn't find my item because it wasn't called an 8by10 or something and how I should have called it something else, like I would know what she was talking about. As I was paying I said, that her store did have birthday cards and bags just so she knows the next time someone asked. She said ok but with clear disdain. I asked her if I had made her angry or upset, she said no and looked over my head and away. Not why, just no. I paid. I left. For a GM, she was the worst.She hates her job. She hates people. She hates directing customers to merchandise to make spending easier. She hates looking through her stores own procedures to provide a service CVS advertises. She is just not nice. But for sure she absolutely isn't CVS General Manager, Store Manager material. If she were working for free, CVS would be paying her too much. Lots of qualified people would love to have her job. I hope her upper management notices before she tarnishes their workforce, and depletes their customer base. Walgreens up the road is much friendlier.