Extremely poor people skills and business practices. All of this in one visit:
Told us that the prescription wasn’t sent to them and there was nothing they could do. After driving around, confirming prescription with ER, etc., we found out it was simply under the wrong...
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Extremely poor people skills and business practices. All of this in one visit:
Told us that the prescription wasn’t sent to them and there was nothing they could do. After driving around, confirming prescription with ER, etc., we found out it was simply under the wrong name and they had meant to call us.
We never could get a phone call through, and once in store I found out why. During my 40 minutes in store, “1 call for pharmacy” was on repeat. They chose to never answer the incoming calls, even just to say sorry we’re busy can you wait on hold or call back”.
Once they found and resolved the issue, they discovered they didn’t have a simple antibiotic. Thankfully they did try and find another location that had it, but said they couldn’t confirm because the other CVS wouldn’t answer the phone either.
Normally this wouldn’t be an issue, but the negative attitude and hostility on top of the issues really put a bow on the whole experience.