Update:
CVS's response asked me to reach out to customer service. The thing is, I did do that (on the same day). I asked for a call-back and was promised to receive one within 24-48 hours. As of time of writing, 122 hours have passed...
Read MoreUpdate:
CVS's response asked me to reach out to customer service. The thing is, I did do that (on the same day). I asked for a call-back and was promised to receive one within 24-48 hours. As of time of writing, 122 hours have passed without a call.
CVS customer service is a joke. The only thing they care about is their image.
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4/6/25 original review:
This used to be a great store. Could call in and speak with staff to verify a prescription has been received and that you're on your way to pick it up (so they will expedite it). Then show up 15-20 minutes later and pick it up via drive-through window.
The drive through window was closed years ago and now you can no longer call to speak with pharmacy staff - you have to leave a voicemail, and they won't check the VM for over an hour. If the staff are on a lunch break, you can't even leave a voicemail. How does that make sense?
I came in today to pick up two prescriptions that had been submitted over two hours earlier. One is an antibiotic - something I should start taking ASAP. I verified (using the automated system) that it had been received minutes after the order was placed. It wasn't ready after two hours (no surprise there) so I went in to stand in line and get them to expedite it. I was told 15 minutes and they'd call me. About 20 minutes later, they shuttered the pharmacy to go on lunch break. I was sitting in a chair waiting just 20 steps from the pharmacy. Nobody at the front can help me.
The automated system now lists my prescriptions as ready.... and I apparently have to wait an extra half hour for them to reopen. This is a huge waste of time.
I miss the days when I could call in to verify they've received the order, then simply drive up to a window 20 minutes later and be on my way. This is such a waste of time. I'm going to explore my options elsewhere.
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