This review is for Angel and Andrea (I hope I spelled her name right)!!!
There was a mix-up that ended up working out perfectly! I had initially ordered four 16x20 canvas prints from this location but was told by an associate a few hours later that...
Read MoreThis review is for Angel and Andrea (I hope I spelled her name right)!!!
There was a mix-up that ended up working out perfectly! I had initially ordered four 16x20 canvas prints from this location but was told by an associate a few hours later that they were out of ink so he was going to cancel my order. I then called 3 other CVS’s to make sure they had enough ink and canvases before placing another online order, and was able to place a pickup order for the Balboa location. I did not look at the prints when I picked them up and only realized that they were printed horribly and set incorrectly on the canvas after I had already given them to my family. All of the prints were grainy and faded (I actually thought that was normal lol) and one had an entire white gap at the bottom of the canvas and was coming apart. Not to mention, the black backing on the back was falling off on all of them.
Anyways, fast forward to this morning and I receive an email from this location that my prints were done. I was confused because the associate was supposed to cancel my order, but thankfully he didn’t! I spoke to Andrea on the phone and explained the mix-up, and then asked if I could switch out the canvas with the white gap. She asked the manager, Angel, and said yes! I came in hours later and spoke with Angel, and when he pulled out the canvases, I was shocked at how clear, vibrant, and clean they were! Nothing like the ones I received at the Balboa CVS. Angel said that this is how the prints are supposed to be and I received bad ones. In the end, I decided to just take the canvases printed here and return all of the other ones. Angel took his time to apply the black backings to all of the prints and explained to me that they shouldn’t have been falling off if applied correctly! We chatted for a bit while he finished up and then I was on my way with 4 perfect prints! Angel is professional, understanding, and genuinely cares about people based on how he was assisting me and chatting with another customer! He also said that if I ever come across any issues like this, he’d always help out. I can’t thank him enough!! Definitely recommend this location for amazing service and people. :)
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