I am not sure if it is just my local CVS that has issues or if it is being prompted by their corporate office. I intentionally told the pharmacy, at both the local and corporate level, to not do auto refills and that when I...
Read MoreI am not sure if it is just my local CVS that has issues or if it is being prompted by their corporate office. I intentionally told the pharmacy, at both the local and corporate level, to not do auto refills and that when I needed something, I would call to fill it. I only have one reoccurring prescription so I should be an easy customer to have. However, as the dosage level changes at the direction of my doctor, an auto refill just adds complications.
I ended up getting a prescription for allergy medication to try, but my doctor wanted me to try an over the counter first, so I told the pharmacy to not do the refill and just keep it on file. I advised I would contact them if I needed to fill it. This resulted in 30 days of daily phone calls and texts asking me to sign up for auto refill and to fill the script. I had 12 phone calls and 6 texts messages in a week. At one point, this became even worse than telemarketers. They (CVS) my cell phone from different numbers, they called from cooperate, then they called from the local pharmacy. For weeks told them to stop calling and texting and was met with attitude and excuses.
Finally, I changed my prescriptions to Walgreens, and I asked CVS to purge my records from their system. CVS advised they could not. Walgreens called to get my script transferred over and CVS claimed I didn’t have any. Strange, because I was still getting multiple calls and texts while working and even during the weekend at times ranging from early morning till night? I was just contacted by CVS the day prior to trying to switch pharmacies as well telling me to refill a script after I told them no at least a dozen times prior.
My final complaint is, if you go there in person, they are still in the dark ages of technology and they print a one to three foot receipt filled with coupons that often have nothing to do with things you actually purchase there. Here is some advice for CVS: stop the harassing texts and calls, no means no. And please, stop wasting paper and killing trees to print multiple feet of coupons on receipts. If you have so many coupons you insist on offering, add them to an app or a digital coupon catalogue. Get with the times and stop wasting resources!
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