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CVS in Catonsville

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1.8 (167)

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CVS is a drug store in Catonsville, MD.

CVS Review Summary

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1.8

(167 Reviews)

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Jonathan Sauder -Google user

a month ago

They like to totally ignore you at the pharmacy counter unless you make yourself a squeaky wheel. The person covering the checkout is never there. And at my last visit the checkout guy was very rude to another customer. But the location is convenient.

LaLa Black -Google user

2 months ago

This CVS has more than excessive wait time and deplorable customer service. Employees need adequate training in customer service because it's clear they are not adequately trained and lack simple knowledge and the skills necessary to assist customers effectively. Every employee encountered at this location...Read More

Shaun Dragon -Google user

2 months ago

I wouldn’t wish these pharmacy services on my worst enemy. EVERY time I come here there is either an issue with getting my medication or the drive thru is randomly closed at 11 am on a Saturday. Medication is constantly “out of stock” or...Read More

K Kly -Google user

3 days ago

Absolute complete idiots!!!! How they are licensed pharmacist is beyond me. DO NOT use them if you expect any sort of knowledge or customer service. When I contacted corporate about my issues they said that particular location had a very high number of customer complaints.

Lady V -Google user

6 months ago

Sooo Location for me is everything, and it's also fairly new. BUT they have there moments when they don't seem to like their job or they rather give a tone and repeat themselves instead of more understanding. I am a Pharm tech as well and when I tell you back in my day we went above and beyond to make sure a patient received their meds. Customer service was always a top priority.... and I would never tell a patient to call their Dr. .... knowing how much of an hassle that can be and knowing they are already probably have a tough time as it is if they seek medical attention. Where's the empathy. The tech tells me to call the Dr. because their not gonna answer the phone for us .... as a tech 🤔 why wouldn't they ..... Just sounds about LAZY . So I called when I felt up to it .... Just for me to waste my time .... because the dr.s office said exaclty what I asked the Pharm tech to do 😑 . The drs said "Have them Call us " I'm right here by the phone waiting 😩🤦🏽‍♀️😑 .... oh I'm just playing phone tag now ... because CVS phone at this location will not let you speak to someone directly 😑 They lack compassion to work in health care ...... Because sick ppl don't need the long waits while yall hold pointless conversations..... then they don't want to ever have the drive throu open any more .... smdh Yall need help or something 🤔 And not to mention ... the carpet is filthy.... that's the 1st thing I see when I walk in everytime 🤮😒 Location is all they really can offer me here.. And no one is greeting unlike a few other locations. But all these lazy techs and long lines is ridiculous to me because I remember being a tech and we had a full staff ... atleast 4-5 and never waited unnecessarily!! Long lines and attitudes .... that's what to expect at this Pharmacy..... and expect to wait even if the parking lot is empty. Even if you gave them more than an hour to come check on your rx . Yea when your in pain Do Nobdy GOT Time to waste if I'm out of bed . Take heed CVS 😏 Pics coming soon .... oh and trust and believe I always give grace before I complain..... 😏

Janet MacNab -Google user

5 months ago

I have never been disappointed with any member of your staff. I am impressed that they are so helpful in helping me locating items that I need. You do a good job of training them.

Denise James -Google user

4 months ago

As soon as I walked in the store, I noticed how clean it was and nice the workers was. It wasn't busy at all. I didn't have to wait in line long at all. Great store.

Otis Williams -Google user

a year ago

I set an appointment for my child to receive her vaccination for school. The appointment was at the Wilkens Ave address in Baltimore, MD at 5pm on 6/21/2023. The pharmacy reps saw it in the system, said there was a glitch and denied service. This...Read More

Ryan Shea -Google user

a year ago

Writing a review because I honestly think their current 1.7 star rating is too generous. I spent 47 minutes on hold with them today and ended up calling a different location instead. Their drive through is always closed, the line inside is often just as...Read More

Ana-Maria Valenzuela -Google user

6 months ago

Worst customer service I have ever experienced and when told I would need to talk to a manager, I agreed and asked to do so. I was then told no manager on site so I asked when they would be there and they did not...Read More

Landis Whitehurst -Google user

a month ago

Place was crowded and understaffed (only saw two people) but the two people there were helpful and did everything they could to solve customers' problems and get them out as quickly as possible.

Christopher Hair -Google user

a year ago

Tried to transfer a prescription to the pharmacy. After I made the request online I got an email that said to call in. I tried to call in all day spending about 75 minutes combined on hold and no answer. Tried to call the store front...Read More

Weiwei Zhu -Google user

9 months ago

The middle eastern woman at the pharmacy counter is absolutely the most rude person. The drive through is a joke. they don't hear you speaking. This is the most terrible pharmacy. I would put zero star

Matt Biddle -Google user

a year ago

Pharmacy is absolutely bad!! If you need to call them don’t bother they won’t pick up! Now my not be there fault but how is something not ready for pick up after being put in 6 days ago. If you can avoid using this pharmacy...Read More

George Michael -Google user

a year ago

This location is so unorganized and there's always an issue with getting your prescription. I rec'd a message that my Rx was ready Mon. I went Tues and was told I failed to pick it up and was returned to stock It would be ready Wed. I go Wed...Read More

Einar Terrill -Google user

a year ago

I never leave reviews unless I feel genuinely shocked by the service I receive. I think the staff here want their patients to die or at the very least have their health conditions worsen. I received some of the most asinine reasons for why my prescription...Read More

Patrick Upman -Google user

a year ago

The lady who answers the phone for pharmacy is rude EVERY TIME. I hate going to this pharmacy because of how rude most of the staff is (excluding like two techs that work the counter) but they are unfortunately the closest pharmacy my insurance...Read More

Chasa Pp -Google user

a year ago

Do not go here for the pharmacy. The pharmacy is understaffed and those who are staffed clearly have stopped caring about patient care, whether due to being overworked or just poor hiring choices I have no idea. The wait times are absurdly long, and good...Read More

L P -Google user

a year ago

Let me start with this; if you rely on medication to stay alive DO NOT PATRONIZE THIS PHARMACY. Someone really needs to start looking into a negligence lawsuit against this location. Not filling prescriptions when they're on auto fill & lack of urgency or care. Doctors...Read More

Maggie Noble -Google user

8 months ago

CVS on Wilkens avenue is awesome. The managers are very professional and friendly. Actually all the people that works there are very friendly. They greet you and always asking if you need assistance.

Features

Accessibility

Wheelchair-accessible car park

Wheelchair-accessible entrance

Service options

Delivery

Drive-through

In-store pick-up

In-store shopping

On-site services

Same-day delivery

Offerings

Passport photos

Crowd

LGBTQ+ friendly

Transgender safe space

Planning

Quick visit

Payments

Credit cards

Debit cards

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CVS Review Summary