As a dedicated business owner who specializes in excellent communication and customer service, it pains me to have to write this review. But our experience was inarguably unacceptable on many fronts and I want to make sure future potential customers know what they are getting...
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As a dedicated business owner who specializes in excellent communication and customer service, it pains me to have to write this review. But our experience was inarguably unacceptable on many fronts and I want to make sure future potential customers know what they are getting into before dealing with this company. We spoke with Bobby who is in charge of taking orders on Feb 12 and made it very clear that we needed this order completed and delivered within 2-3 weeks. He assured us that we would have the order within 14 days, and that COVID would not be an issue. So we decided to give them our business. As soon as we sent the payment over, it was all downhill from there. Communication stopped completely and I was unable to reach anyone on the phone. E-mail was the only way to get a response and after 2 weeks, I emailed to check on our order. He assured us it would be delivered within a few days. Our total order consisted of 1500 cardboard custom boxes. A few days later, UPS dropped off our order but it was only 150 out of 1500 boxes. Bobby told us that this was only a partial QTY and that the full order would be delivered next week. He personally brought around 800 more boxes with his car around 24 days after we had placed the order. At this point we are still missing almost 50% of this order and as of today, 1 month and 3 weeks after we placed our order, we have not received the remainder of our order and there has been no communication. Not to mention, 10% of the boxes that were delivered were stained with dirt, ink bled, and in some cases, insects found on the boxes. Please also be warned that they will order your boxes internationally and then will sell them back to you at US prices, hence why it takes so long. We saw INTL DHL labels ripped off our shipping boxes showing they were clearly trying to hide where the boxes were coming from. We will be receiving a refund for this purchase and I would advise that no one do business with these crooks. They have much to learn in the business world.