This store has terrible priorities!It's more important to catch potential shoplifters than to be decent to customers.The website, Google, & the entryway doors all say: "Open 24 Hours."But at 11:35pm, the cashier hangs a notice: "Closing at midnight."My family shopped there earlier that day &...
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This store has terrible priorities!It's more important to catch potential shoplifters than to be decent to customers.The website, Google, & the entryway doors all say: "Open 24 Hours."But at 11:35pm, the cashier hangs a notice: "Closing at midnight."My family shopped there earlier that day & were unaware of the midnight closing. I arrived minutes BEFORE they posted the notice…So, I'm listening to my podcast w headphones, shopping leisurely as I unwind after work. A super tall, angry looking man approaches me so swiftly that my stomach sank & acid swelled up in my throat; I ran to the end of the aisle.NEVER APPROACH anyone (especially a WOMAN) so quickly, with adversarial body language & an angry expression. A 6'2" tall, 30-something white male employee shoulder realize that his behavior is threatening, esp to a petite 5' tall elder woman.When I held onto the cart and looked down to compose myself, he had the nerve to bellow at me:"What's wrong with you? I said we're closing, why are you just standing there?" I was in fff →< Freeze | Fight | Flight >When I realized what he was saying and that he worked there, I was still moving SLOWER, not my fault I needed to deal w the adrenaline.💫Grocery stores like Cub are hurt by shoplifters probably, so I understand why they're suspicious.I disagree with profiling: it's discriminatory.Security harassed a native man w backpack, accused him of stealing and joked to each other that he's a "Crackhead" bc he was sweating. 🎒😓He rode his bike there! 🚲He's my neighbor. He owns a duplex, a car, work truck, boat etc He's not poor and no thief!The same security team treated this white woman in a cheap pant suit holding a gigantic faux leather tote bag (more capacity than the backpack!) Well.Some black dude in jeans and an overweight white lady calling themselves "security" -both without ID or any way to identify themselves: they didn't ask for HER bag. The purse-carrying office worker was treated great bc she looked the part!THAT'S DISCRIMINATIONMeanwhile, I saw her drop coffee, spices & cheeses into her bag! I didn't tell on her bc she put it all back and bc security wouldn't listen to reason...Because security was too concerned w me! They advised me that I was shoplifting!They called me a thief and insisted I leave. They didn't let me buy my stuff or get my PCA clients: 3 vulnerable adults in my charge!I had $200 cash, their SNAP food cards and pharmacy was filling their meds! I couldn't go inside to get them, security would Not make an announcement or listen to me at all. Non Emergency police had to come to fetch my clients as I had no way to tell them to come out now! Way to go Cub Security! 👍 You kicked me out bc I LINGER too long.Do you consider there might be a reason for a person's behavior? Why can't you listen or ASK questions? Why automatically ASSUME WORST INTENT!?Another PCA had to come pickup from the pharmacy so our clients would have their meds & we had to shop elsewhere, again.Stop your DISCRIMINATIONPls stop judging people who don't drive, are native, black, Hispanic, white, foreigner, elder, wearing a white collar suit or a blue collar 🚧, are sweating, look poor, have mental illness, carry a backpack, lingers, is purple, has spots or is "taking too long."And, maybe you can inspect my backpack at checkout, but don't expect me to leave my bag in front when you lack a safe place to store my backpack. And please remember: disposable plastic bags are not the answer!It's not shady or a sign of shoplifting to carry a backpack!Often, my backpack is full bc I've been shopping at other stores or have my PC, rode bike there, but even if I was homeless, everyone deserves dignity! Treat ppl w respect and please don't discriminate!Many women carry purses just as large as backpacks, yet you don't ask them to hand over their bags, nor should you.STOP the DiscriminationGet with the times!We don't expect top notch service, but we deserve common decency, and to be safe & welcome.