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Crain Kia of Fayetteville Service Center is an auto repair shop in Fayetteville, AR.

Crain Kia of Fayetteville Service Center Review Summary

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Morgan McDonald
Morgan McDonald -Google user
4 months ago
Jeremiah, Gary, and Zach were super helpful with getting a 2023 Toyota Corolla! First time car buyer and the process was smooth! Thank you!!!!
Christine Gould
Christine Gould -Google user
Edited a month ago
TG is spectacular with scheduling your appointment. Takes great care with answering all your concerns and questions. Fantastic customer service!! Highly recommend this KIA dealership. Thank you for all you do!!
Charles Knight
Charles Knight -Google user
a month ago
The service department at Crain KIA was outstanding. Without an appointment I was able to have a vehicle recall completed in just a little over an hour. They were thorough and pointed out other potential issues that will need to be addressed at a later...Read More
Staci Schluterman
Staci Schluterman -Google user
2 months ago
We stopped to get the oil changed in my car on the way back from a trip. They were quick and attentive to keeping us informed while we waited. Thurman was a great help and friendly! We will definitely be back!
Suzanne Dougan
Suzanne Dougan -Google user
Edited 2 months ago
I had a great experience for my first service appointment. They were prompt and did exactly what they were supposed to. My kid loved getting to have a snack and drink. Very comfortable waiting area. The worker was very nice and checked on us...Read More
Dianne Baer
Dianne Baer -Google user
a month ago
Very impressed with my first service appointment with Kia of Fayetteville. While they had my Telluride, they sent a bumper to bumper, inside and underneath video of the inspection, providing complete transparency of what they were doing. They even washed and vacuamed before I picked...Read More
Courtney Woodruff
Courtney Woodruff -Google user
2 months ago
I called the Kia dealership on Saturday afternoon when I experienced a very strange issue with my car. I spoke with Radley, who was very kind and attentive. I was able to schedule an appointment for the following week. When I dropped my vehicle...Read More
Jimbo 138
Jimbo 138 -Google user
4 months ago
I am incredibly happy with KIA of Fayetteville. My 2014 Soul motor died unexpectedly at 82k miles. I bought the car with no warranty but a recall a few years ago gifted me with an extended factory warranty. KIA replaced my...Read More
Bo Kuyper
Bo Kuyper -Google user
a month ago
We were absolutely (for lack of better terms) screwed over by a Kia service center in Springfield Missouri, and the Crain Kia in Fayetteville stepped up from the start and helped us out immensely. Very timely, communicative and attentive, and actually willing to help you...Read More
K
K -Google user
5 months ago
The service writer was super helpful and efficient. They treat you well and the lounge is super comfortable. We always use this service department for all oil changes and more. I highly recommend them!
Erica Moore
Erica Moore -Google user
a month ago
TG MacEoghain-Capwell was my service advisor today and gave excellent customer service. He was very knowledgeable and friendly. It was refreshing to have such a positive experience at a dealership service center. Keep up the good work.
penny Sullivan
penny Sullivan -Google user
4 months ago
Was unhappy with service provided where I bought my Kia and the Fayetteville location had a great rating for the service department. I went in to talk to someone before I booked an appointment. Radlee Bien, service advisor, listened to my concerns and made sure...Read More
Chastain Lori
Chastain Lori -Google user
3 months ago
We drive from Fort Smith to have our vehicle serviced here. I’m very pleased with the quality and speed of service. The waiting area is comfortable and offers a few drink and snack options.
Mary Ellen Nolan
Mary Ellen Nolan -Google user
4 months ago
My first time to take my Kia to the dealer. There were 3 different recalls or updates that needed attention. Really helpful staff and everything was completed in a timely manner. Really appreciate the car wash.
Kimberly Weinreber
Kimberly Weinreber -Google user
2 months ago
Wonderful people. Took care of 2 recalls on my soul today.Professional, and even cleaned my Kia, which surprised me as I got it from a used car dealer. Definitely going to keep coming for services here.
Heidi Marano
Heidi Marano -Google user
a month ago
First my last name is Landwehr. Pls take Marano off anything it’s linked to Making appointments is very easy and fast Check in is great with TG. Kept me updated on progress of oil change and any findings needing attention. TG was super friendly and attentive to my...Read More
Jamie Smith
Jamie Smith -Google user
2 months ago
As always I recieve wonderful service. They are always very nice and welcoming. The are attentive, and efficient and take good care of me every time I service my car
Janie Lee
Janie Lee -Google user
5 months ago
I spoke with TG through the entire process of my car being worked on, and he was FABULOUS. He was so kind and extremely helpful. I was getting a tune up on my Kia forte. The only downside was how long it took. BUT TG...Read More
austin wright
austin wright -Google user
5 months ago
AAA+++ service! Not only do we love our new Kia Carnival but the service guys make the vehicle maintenance process so easy. Whether you need a ride to run errands or want to wait. You’ve got a grade A service team to chat with and a nice...Read More
Shakeenah K. Fentis
Shakeenah K. Fentis -Google user
Edited a month ago
This visit they washed my ride, vacuumed, did repairs with no problems and with excellent communications and interactions. The Fayetteville location took care of the issue wherein my local dealership dropped the ball on it. So, thank you Kia of Fayetteville AR! My next visit was...Read More
Auto maintenance, Oil change
Brian Holder
Brian Holder -Google user
3 months ago
Great customer service and quality work at an excellent price. TG was very good and helped me through the service experience with ease. I highly recommend KIA of Fayetteville. They have a great sales dept too! Raylynn
Gloria Dobbs
Gloria Dobbs -Google user
a month ago
Our experience was great. Good hospitality while we waited. Staff very efficient. They all took good care of us
Andrea Thenhaus
Andrea Thenhaus -Google user
4 months ago
I took my car in because of a recall. The car service was great. They worked on the recalls and then inspected some issues that I wanted them to look at with no problem. Rocky Thompson was nice to work with.
Alexa Enos
Alexa Enos -Google user
2 months ago
The team at Crain Kia in Fayetteville is fantastic! They provided excellent customer service and took great care of my car. I'll definitely be back!
Melissa Brooks
Melissa Brooks -Google user
Edited a month ago
Vibes are level 3000. I stayed and worked on my laptop and my car was serviced in no time. …
Alyssa Rasnick
Alyssa Rasnick -Google user
5 months ago
Friendly from the moment I pulled in with three kids. I didn’t feel like I was bothering anyone, as I have felt at previous dealerships. Attentive, informative and very patient when we rescheduled twice. Thanks Crain Crew
Jenny Martin
Jenny Martin -Google user
3 weeks ago
TG, was very nice. Great employee. However Kia's Cost for oil change and rotation was way too expensive!
T J
T J -Google user
a month ago
It was a very pleasant experience. The service department is very professional and very accommodating. I appreciate the great service I received.
Jerri Daugherty
Jerri Daugherty -Google user
2 months ago
There was a miscommunication when scheduling my appointment. When we arrived for the appointment that's whenever the associate realized they didn't schedule me in but he in turn quickly resolved that issue.
Ruby Russell
Ruby Russell -Google user
5 months ago
this is the second car i’ve gotten underneath Ashely Rodriguez, and I have never been happier with my choices! She is so unbelievably sweet and descriptive, and answers all questions with such professionalism! I will forever come back to get my vehicles from her!

Features

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Offerings

check icon Oil change

Amenities

check icon Mechanic
check icon Restroom

Crowd

check icon LGBTQ+ friendly

Planning

check icon Appointments recommended

Other

check icon LGBTQ+ friendly