I recently visited the Cotton On store and was extremely disappointed with the customer service. Some of the employees seem to have no idea what customer service is. There was absolutely no fitting room assistance. I asked for a different size while in the fitting...
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I recently visited the Cotton On store and was extremely disappointed with the customer service. Some of the employees seem to have no idea what customer service is. There was absolutely no fitting room assistance. I asked for a different size while in the fitting room, and the employee refused to bring it to me, saying she was very busy. When I offered to go get it myself, she said I had to take off the jeans since I hadn't purchased them yet. After changing back into my clothes to get the new size, she removed all my items from the fitting room and told me they couldn't hold fitting rooms, even though the store was slow and there was no line and no one in in any of the 10 fitting rooms. She gave my fitting room to another person, despite plenty of other fitting rooms being available. I’m not trying to be insulting or disrespectful, but just to describe the lady: she was tall, had a big body, and black hair. This experience was very frustrating and disappointing.