This location is bad. The woman who helped me at the desk, Marcella, was condescending, took papers out of my hands as I reviewed them, and grabbed my phone out of my hand at one point.
She asked me if I wanted the executive membership and...
Read MoreThis location is bad. The woman who helped me at the desk, Marcella, was condescending, took papers out of my hands as I reviewed them, and grabbed my phone out of my hand at one point.
She asked me if I wanted the executive membership and credit card for a $50 gift card I told her I wasn’t interested in a credit card. She proceeded to spend the next two minutes refusing to take no for an answer, telling me that I could refund the executive for a base membership and cancel my credit card (a dumb thing to say). After finally agreeing to apply for the credit card to get the gift card she pulled the membership and credit card papers out of my hands when I was reviewing the documents.
After paying $120 and applying for a credit card Marcella then told me to install the Costco app on my phone. At this point a huge line of 10+ people were waiting for the service desk and she wanted me to do that. I told her I could do it later and she insisted I do it now, saying that it would be best to do it now to confirm it works. I’m not a child and felt disrespected being told I don’t know how my phone works. I agreed to download and log in but when attempting to log in it told me to create an account, but it then told me one existed, which I told her. She repeated incorrectly that I should just “hit the log in” and I told her it wasn’t working. After about 3-4 minutes of this her supervisor came by and they asked about “the email.” It was at this point Marcella said “yes I told them about the email” which was a complete lie, and disrespectfully asked if I had checked like she had said to, another lie. I told her no and then told her my email wasn’t working, at which point she WITHOUT ASKING grabbed my phone out of my hands and changed apps to my email without my permission. I will never return to this Costco, other than to return my membership entirely. I will shop at smart and final, grocery outlet, anywhere other than this Costco.
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