Don’t buy Dekton by Cosentino! No warranty support.We purchased a Dekton countertop from Home Depot in 2016, based on a long list of features that convinced us that this was the highest quality product. The sales brochure lists “impact resistance” among its many assets: notably...
Read MoreDon’t buy Dekton by Cosentino! No warranty support.We purchased a Dekton countertop from Home Depot in 2016, based on a long list of features that convinced us that this was the highest quality product. The sales brochure lists “impact resistance” among its many assets: notably this feature no longer appears in their sales material.Home Depot contracts Plamar to perform the fabrication of the countertops. From the moment of delivery and installation we noticed irregularities and outright flaws along the majority of the exposed edges, especially around the radiused corners of the sink cutout. Within a couple of weeks we had a nickel sized chip become knocked out of one of these corners, caused by a thin wine glass that got knocked over. Plamar sent a worker with some plain glue to “repair” it, but we turned it down as no more than patchwork. This is the full extent that Plamar has ever supported us.Dekton is distributed and represented by Cosentino in the Bay Area. At the time they were responsive and sent a factory technician (from Spain) to examine and repair the problem. He indicated that the Plamar fabrication was substandard and that training was essential. We were satisfied with their engagement, until the corner chip that had been repaired came apart again, without any duress.Since then we have engaged Home Depot, Plamar and Cosentino to have them address the recurring fault. Each has passed the buck to the other in a never-ending hot potato of non-responsibility. While the Cosentino account manager Beatriz at least played lip service to wanting to resolve the problem nothing has come of it.I cannot recommend Cosentino as I deem them an unreliable material supplier who does not stand behind their marketing claims or warranty.
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