Conn's HomePlus in Burlington

Mr. Charles was amazingly kind, personable, and very straight forward. He answered my questions and spoke to me like I was a person and not just a number or sale!!!! I’ve been without a dryer for about 7 months!!! And I was in need of one, well I took a chance and the mailer I got I went and put in for financing. While online I didn’t quite understand some parts so I stopped. The very next day Mr. Charles called me and spoke gently and patiently with me and just setup a time for me to come in! I had the best experience and also have my neighbor coming in!!!!!

Samantha was an amazing saleswoman. Pleasant, polite, and knowledgeable. She answered all our questions about sectionals and the cabinet video games. I'm planning on building a "man cave" and Sam hit it out of the park explaining all the ones Conn has. They should give this person a promotion!

UPDATE 9/26/2023: ------------------------------------------ Of many things I purchased, I got an LG TV here. 2-4 defective pixel lines from one side of the screen to the other! It happens, manufacturer defect, not Conn's fault. The managers and employees at the Burlington Conn's location, to the tech that came to my house (punctual great communication, from the start). I have been absolutely impressed with how my issue was handled and resolved. I was given detailed guidance and what to expect processing my defective TV panel. The tech, Douglas, called me THE NEXT DAY and came out and diagnosed and verified that the problem I was having. Determination: required a warranty replacement from LG. The TV was not damaged, it was defective from the factory. He told me that it would take about a week to get the part, and that he would be back to replace my defective panel on-site. He was true to his estimation (despite the fact that logistics can be hard/impossible to predict), and called me the following Monday morning letting me know that he had the part, and gave me some options for coming to do the replacement. Before the day was out, I had my fully repaired TV back on the wall. He replaced the panel right there at my house! Doug was extremely considerate of my schedule, absolutely professional, extremely knowledgeable, completely capable, time efficient, very respectful of my home, comprehensive communication, perfectly punctual, and impressively effective/efficient at solving my problem. Hands down, I have just received the best customer service and in-home service from any company / technician in my life. Service people on his level are one in a billion. FYI, this assessment may sound exaggerated and extra. I am just trying to articulate (accurately, factually, and completely), as a three-decade veteran of the industry, my perspective of this particular Conn's in-home service. This is my first-person honest assessment of the work performed. I had not previously encountered, or even knew of, Doug before he contacted me to schedule his preliminary visit. The regional GM (I wish I had written down her name), did say, that the two technicians that service this overlapping region (Winston Salem / Raleigh : overlapping territories), are extremely "good". By her smile, when she said that to me, I could tell she was aware of just how much of an understatement she was making. "Under promise, over deliver"; I thought those days were long gone! Good on your Conn's! This is my second round of purchasing with Conn's in the last 3 years, and I am now officially a Conn's lifetime customer. All of the current staff and upper management affiliated with the Burlington Conn's location, are diamond-class individuals/employees as well. I tell everyone who even hints at a need, that Conn's could fill, that it would be seriously disadvantageous if they don't physically go to Conn's in Burlington (NC) first, before considering making home goods purchases elsewhere. I was/have never been sponsored, promoted, compensated, or affiliated with/by Conn's in any way, to write/publish this review. Think I am exaggerating? Go see for yourself. Share your experience, and support the (unfortunate for us all, RARE) companies that can deliver and shine as this one does. Note: The in home service call, repair work, the whole process cost me zero dollars. It was also handled so quickly and efficiently that it did not take up a lot of my time either. The Conn's in home warranty is defiantly worth getting. I cannot say that about MANY additional coverage solutions from most retailers. It is worth the price, and they don't slouch when it comes to honoring their side of things AND QUICKLY.

Mel and Rikki were very helpful. Both took the time to help me find the right products and were very informative. It can take some time to go through the whole purchase process as most big ticket buys usually do especially with financing and their personalities and friendliness helped the process go smoother and just more pleasant overall. I highly recommend them. Also extremely thorough with wrapping my stuff, loading and assuring that everything leaves the store in one piece and safely.

Outstanding Service!! I worked with Jazz at the Burlington location she is very knowledgeable and was very patient with me. I changed my mind several times on what I wanted to purchase. Jazz continued to keep a positive attitude until I made my decision. When going to the Conn's in Burlington ask for Jazz.

The associate Chelsey Jimenez was awesome! She approached us about what we were looking for and we showed her what we were interested in and she explained the item to us then my husband decided we needed to get another item to match he and I picked out one and she showed us one and we made our choice without any coercion from her. She was great throughout the whole process, no pressure at all. All of your staff should be like her. We were there one time about two months ago and we were approached by someone who totally turned us off and we left the store. We had a good experience and I'm sure we'll be happy with our purchases.

The floor salesperson and manager were both friendly and knowledgeable. They were patient with our questions, and they showed us only the furniture which fit the needs we described to them instead of trying to sell us something that wouldn't have been right for us. Everyone we interacted with wore masks, which is important to me.

PHOENOMENAL customer service!! Charles immediately made me feel like he had my best interest at heart and not just trying to make a sale. He was knowledgeable about your products and addressed all of my concerns and made my overall experience pleasurable. I've been back to the store since my initial visit and Charles remembered my name without hesitation. My second experience was no different. The same standard of excellence was provided.

I applied for an account with Conn's and once I submitted the information requested I was approved for a line of credit to purchase a laptop computer. You are given a set amount of time to go into the store to make a purchase. I was approved in a short amount of time on the same day. A gentleman by the name of Russell called me and we set up a day for me to come in to the Burlington NC store. He was very professional and patient with me. He called me prior to coming to see if there was anything he could do to assist me. He let me know that the day I chose to come in he was on the schedule. I called him to let him what I was looking for along with the information about the laptop computer I saw online and compare it to what Conn's had in the store. I wanted someone to bring home today. Russell checked what was in the store and found me a laptop in the store. Long story short I got what I wanted with his help. I went in on 10/16/2021 and came out a very satisfied customer and it didn't take all day to do what we set out to accomplish. Please go over and check him out. He is a professional guy with a outstanding personality. Way to go Conn's.

We were greeted by a young lady that was very up on Conn's products. She showed us refrigerators that we liked and told us their features. After we chose the one we wanted she explained the 0% if paid off in 36 months. She gave us the info and we thanked her. She was very helpful....

Had a great sales young lady Nayiela. Only there 2 wks so far. Very good with us & answered questions as able or found help. She was great with knowing products & helped me to order. Michael was awesome in helping her! Thank you for your patience & help!!

Great first time experience at this store. I was greeted by a team member who immediately offered to help (which I needed because I knew what I was looking for). They had the cooktop and double oven in stock, which was not the case at Best Buy (no shade - things are challenging right now with supply, and it was the second time an order had been indefinitely delayed at BB). So great experience with all of the team!

Awesome & Easy..credit was approved before I ever walked in the door. Once I was there, a Sales Rep, Tim walked me through everything and it took less than 20mins to find what I was looking for, get all the paperwork done & be on my way back home. A fantastic experience overall!

The credit approval process was very simple and fast. I completed the application online, received a call to provide extra information and a few minutes later received a called from a local Conn’s manager. I was immediately told the amount I was approved for and shortly after went to the local Conn’s store. The manager Marcus L. did an amazing job of helping me as soon as I entered the store and I was out in less than an hour. The staff were very professional and polite. Overall I’m glad I chose Conn’s. They weren’t my first option, but the best one 🙌🏾