I have gone here for years, however since the sale of the practice to Hear Michigan, knowledge & service have declined. On the positive side, they did resolve the issue with my hearing aid that had a setting wrong. Not staffed by audiologists...
Read MoreI have gone here for years, however since the sale of the practice to Hear Michigan, knowledge & service have declined. On the positive side, they did resolve the issue with my hearing aid that had a setting wrong. Not staffed by audiologists anymore (i.e. Katy or Debra), just hearing aid specialists who do not have the an equivalent or comparable knowledge base. It's clear Complete Hearing Care is part of a larger corporation that is focused on hearing aids, not necessarily their clients' hearing health.
A representative from Hear Michigan contacted me about my review. I shared my concerns and she said she was going to escalate them. Sadly, I don't think it will do much good. A new issue has arisen since I spoke to her. I was told by Starkey (my hearing aid brand) support that the full functions of my aids were not enabled by the provider (that would be Hear Michigan). Today when I called I found out they only have limited staff on MWF and their Okemos location is now closed. I also find it misleading that despite haven taken over the practice over a year ago, they still are using Dr. Gilroy's (he's retired) office name on the initial phone greeting & they've not made any attempt to correct the signage.
Your response doesn't help. There won't be a next appointment.
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