Returns are VERY difficult. Website claims they respond to requests within a couple days. I waited 5 days, emailed also, got no response after 5 more days. Called multiple times within that period, waited on hold a lot. I am currently still sitting on hold,...
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Returns are VERY difficult. Website claims they respond to requests within a couple days. I waited 5 days, emailed also, got no response after 5 more days. Called multiple times within that period, waited on hold a lot. I am currently still sitting on hold, unable to return the product. They might as well say ‘no returns.’
UPDATE: finally talked to a customer service rep, who said they had a different email address on file. I gave my actual address, he said I would get the return instructions within 15 minutes. That was about 5 hours ago, and still no instructions. Checked my spam folder and everything. Whatever is going on with their website/email/customer support system is completely broken.