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Clockway - Gift Theory is a gift shop in Thousand Oaks, CA.

Clockway - Gift Theory Review Summary

The summary is generated by AI, based on reviews.

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Kristin m
Kristin m -Google user
Edited 3 years ago
Like others, I wish I could give 0 or negative stars. First thing is, they cherry pick their reviews. I have tried to submit several reviews on my purchase but none get published on the website. If you take a look around their website, you'll...Read More
Michael Buckley
Michael Buckley -Google user
3 years ago
DO NOT BUY FROM CLOCKWAY/GIFT THEORY. My experience the same as so many here. Piece was purchased in January was supposed to be delivered in February then March then April then May. Nothing. In months of calls I managed to reach a live person a...Read More
Brenda Bachmann
Brenda Bachmann -Google user
3 years ago
I made a purchase online 12-27-21. My card was charged immediately and I received a confirmation email. It is now almost 5 months later and I still have not received my item. I have called MULTIPLE times only to be place on eternal hold ore...Read More
Margarita Gutierrez
Margarita Gutierrez -Google user
3 years ago
Just received a letter informing me that Gift Theory field for bankruptcy chapter 7. I feel this company defrauded many of us by the view of it. How could they take our money without delivering a product? They up and left with their pockets filled....Read More
Annie White
Annie White -Google user
3 years ago
I too am a victim of their fraud. Received same letter as others about their CHAPTER 7 BANKRUPTCY! Am very, very angry!! Ordered 3 items totaling $4,300+ in March 2022. No items ever received and now this! What scammers they are!! ...Read More
Marta Elliott
Marta Elliott -Google user
4 years ago
I placed my order in mid-June and it is now late August. Tracking info says it still has not shipped yet my credit card has been charged the total amount twice for the clock. Fortunately I used American Express who said this company has a...Read More
Susan Mirus
Susan Mirus -Google user
Edited 3 years ago
I think the company is a ripoff. We ordered a cabinet 3 1/2 months ago (for over $1000, which they have) and have yet to get a response from them whenever we call/email. I would advise everyone NOT to order anything from them....Read More
William Dunn
William Dunn -Google user
3 years ago
Returns are VERY difficult. Website claims they respond to requests within a couple days. I waited 5 days, emailed also, got no response after 5 more days. Called multiple times within that period, waited on hold a lot. I am currently still sitting on hold,...Read More
Trey Will
Trey Will -Google user
3 years ago
If there was a way to give 0 stars, I would. 6 weeks and still no clock... So, I was finally able to cancel my order, after it appeared that I was going to receive my clock any time soon. Customer service was stepping...Read More
Responsiveness, Professionalism
Jim Pollock & Carol Johnson
Jim Pollock & Carol Johnson -Google user
3 years ago
Ordered an expensive curio cabinet in mid March. Nothing but e-mails saying when we will the get the item. Couldn't ever get anyone to answer the phone or respond to my e-mails. Paid in full two weeks later, still no product. ...Read More
Joshua Graham
Joshua Graham -Google user
3 years ago
Terrible experience. Ordered clock in early August. Wasn't informed it was out of stock until beginning of September. I had to call and email to find this out as their status emails were not informative and misleading. When I did get a representative on the...Read More
Phyllis Duke
Phyllis Duke -Google user
3 years ago
We ordered a cherry bar 9 months ago. We have never received the bar. I have tried and tried to call:email them. They will not answer their phone. I have requested our money back.. Nothing!!!! I have contacted the Better Business Bureau and they haven’t...Read More
cody brown
cody brown -Google user
3 years ago
Clockway is a joke. Bought a clock from them on mother days. Never got the product. Got a letter from them saying that they had to file for chapter 7 bankruptcy and they basically screwed me out did not give me the product or my...Read More
Tonya Spreng
Tonya Spreng -Google user
3 years ago
I ordered a mantel clock on 11/17/2021. It is now 02/22/22 and I still have not received it. I tried to speak to an agent on-line but the menu keeps repeating itself and does not let you through. The on-line...Read More
Kirk Boo
Kirk Boo -Google user
3 years ago
Whatever you do, DO NOT give a dollar to this company!! They don't have bad customer service, they have NON EXISTENT customer service. You call and nothing you can do gets you to a real person. I placed and order and requested an update, and...Read More
Frederick Merriweather
Frederick Merriweather -Google user
3 years ago
Paid for my clock in full in the amount of $1,238.88 in February 2022, I have not received the clock as of May 23, 2022. Cannot contact them because the answering service asks for my phone number. Have yet to receive a phone call.
ama co
ama co -Google user
3 years ago
Wish I had looked here first. 11 weeks no product and no customer service to speak of. Like others here if 0 stars was an option I would use it.
Mike G.
Mike G. -Google user
5 years ago
Had bad experience with this company. Never received my order.

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check icon Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

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