Cliff’s Variety is THE ABSOLUTE BEST and I will scream it from the rooftops.
I met a woman yesterday who said whenever she needs anything, she will drive from Sea Cliff past two Ace Hardwares to Cliff’s. After a lovely interaction with owner Rich, I will...
Read MoreCliff’s Variety is THE ABSOLUTE BEST and I will scream it from the rooftops.
I met a woman yesterday who said whenever she needs anything, she will drive from Sea Cliff past two Ace Hardwares to Cliff’s. After a lovely interaction with owner Rich, I will now do the same.
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Longer review:
I just told a friend that if there’s anything that he needs that Cliff’s sells, he should just get it at Cliff’s mostly because of the people there and the service they offer. The owners and staff at Cliff’s are the sweetest and most helpful and a small business like Cliff’s deserves our support. My friend said he was sold on my enthusiasm alone.
Yesterday, I went in to get supplies for a kitchen painting project and essentially walked away with not only all the supplies I needed but also what felt like my own private painting tutorial, an impromptu retelling of San Francisco history, and a lovely interaction with strangers.
A few days prior, I had gone to a different hardware store to inquire about paint and had to ask someone for help. I hadn’t even finished asking if I needed primer or if I could use a paint and primer combo and the staff member had cut me off, started answering my questions as he was also walking away from me, leaving me hanging. His last sentence was, “You should probably watch a YouTube video.” The hardware store was not busy and there were not other customers for him to help.
At Cliff’s, I was standing and looking at paint swatches for a mere 5 seconds before Rich asked if I needed help. I said yes and explained that I wanted to paint a wall in my kitchen. He ended up helping me with EVERYTHING. He explained why it was necessary to prime and the downsides of primer+paint combos. He walked me through all the steps it would take to paint my kitchen wall, helped me pick out all the necessary products, and explained how to use them. I joked to a friend later that it felt like I was watching my very own customized-for-me HGTV show. Unlike the staff member at the other hardware store, Rich answered every question I had kindly and patiently.
At one point, I shared with him that he had offered the best customer service and another woman said that she couldn’t help but interrupt and shared that she drives from the Sea Cliff all the way to Cliff’s (avoiding all the hardware stores along the way) because their customer services beats everyone else.
I cannot sing Cliff’s high praises!
Identifies as women-owned 
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