My Experience with Cindy’s/Menlo Park Florist
Update: My niece liked it, did not love it. I mentioned in my review I said not to exchange it. I should have asked to exchange it, my mistake. If I got the right flowers delivered in...
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My Experience with Cindy’s/Menlo Park Florist
Update: My niece liked it, did not love it. I mentioned in my review I said not to exchange it. I should have asked to exchange it, my mistake. If I got the right flowers delivered in the first place, I would not have to write this 1 star review. I felt completely gaslighted with my conversations with this florist. It was all very bizarre.
Short Version: I paid $102.81 for a flower arrangement I didn’t order, with no styling whatsoever. It looked like roses were just thrown into a box—something I could have done for less than half the cost, including delivery.
Long Version:
Despite reading mixed reviews, I wanted to give this florist a chance since I saw a beautiful arrangement I thought would make a perfect birthday gift. I called on Monday, October 28, 2024, to order the “Rustic Radiance” arrangement with a tin of cookies, specifically asking if they could deliver to a college dorm. No price was quoted during the call. Later that evening, noticing no charge on my card, I emailed them to confirm the order and asked for a receipt. I received no response.
The following day, October 29, I called again to verify the order. The florist assured me they would only charge the card after delivery. On Wednesday, October 30, I checked with the recipient, who confirmed they received flowers but no cookies. The flowers were entirely different from what I’d ordered. When I called the florist, she claimed she thought I said “Rustic Roses” instead of “Rustic Radiance” and insisted that what she sent was even more expensive than what I ordered. I pointed out that I had emailed specifying “Rustic Radiance.” She offered to resend the correct flowers, but I declined, as the recipient liked what they had already received. When I mentioned the missing cookies, she claimed she had tied them onto the arrangement herself and suggested they must have been stolen.
I looked up the prices on their website and found out that “Rustic Radiance” is actually $10 more than the flowers I received. On October 31, due to all these mishaps, I emailed again to find out what she planned to charge me, wondering if perhaps I should have demanded a substantial discount given the issues. Finally, on November 1, I saw a charge of $102.81 on my card. She claimed it was a “discount” of $69 for flowers, $25 for delivery, plus tax, and assured me she wasn’t charging for the cookies. I reiterated that the cookies were never delivered, but she insisted they were. She then offered to deliver the cookies herself on November 1, but as of today, November 3, they still haven’t arrived. At this point, I doubt they ever will.
In Summary:
- No price was quoted up front
- Delivered the wrong arrangement
- Claimed the arrangement was more expensive than what I ordered
- Ignored my email specifying the correct order
- Claimed the cookies were “stolen”
- Offered to re-deliver the cookies but never did
- Ultimately paid over $100 for unarranged flowers in a box