The cashier sold me a defective product. Upon immediate discovery that the product is defective, cashier’s supervisor refused to exchange it, citing the responsibility of the vendor, but not the store. I noticed the defect right after I paid for the product and before even...
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The cashier sold me a defective product. Upon immediate discovery that the product is defective, cashier’s supervisor refused to exchange it, citing the responsibility of the vendor, but not the store. I noticed the defect right after I paid for the product and before even exiting the gas station - less than a minute after the transaction. The product was still sealed in the original packaging and clearly showing the defect, which rendered it unusable and even unsafe to use.
The cashier simply said, “sorry, I can’t do anything” and just tried to ignore me claiming that she is “busy with other customers”. After dodging my repeated attempts to talk to her for 10 minutes, she finally called her manager, handed me the phone and the manager’s response was that even though she “understands my concern”, they aren’t responsible for what their vendors distribute. This is very odd. I wonder if this is even legal.