Bought a pack of Reese’s peanut butter cups here, opened them up and they looked awful—not only melted, but had some kind of moldy look. I went back in, showed the lady, and asked her if I could grab another. She said “Oh wow, you...
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Bought a pack of Reese’s peanut butter cups here, opened them up and they looked awful—not only melted, but had some kind of moldy look. I went back in, showed the lady, and asked her if I could grab another. She said “Oh wow, you bought this here? Sure, get another one.” I grabbed another, opened it in the store and it looked exactly the same. I showed her. She started to shout: “Okay look, they’re not expired, they’re just melted. It’s fine.” Not wanting to engage in a fight, I walked out with it, had one bite and it was totally awful. What establishment would stand by selling a totally melted box of Reese’s? That’s a definite indication of the lack of quality control overall.
Here’s just a few of the many other ways this store owner could have handled this:
- Go in the back and look for a new box of Reese’s that isn’t melted
- Say “Oh I’m so sorry, the entire box must be melted. May I help you find a different snack here?”
- Offer a refund
Do better.