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Call Direction Reviews

About

Chat Wireless Inc is a cell phone store in Syracuse, NY.

Chat Wireless Inc Review Summary

The summary was generated by AI, based on reviews.

Pros

Chat Wireless Inc at 4713 Onondaga Blvd is commended for its friendly and knowledgeable staff, who provide excellent customer service and help customers find the right plans and devices. The store also offers a wide range of phones and accessories, making it a one-stop shop for all mobile needs. Additionally, customers appreciate the affordable prices and promotions offered by Chat Wireless.

Cons

Some customers have reported issues with the store's return and exchange policies, finding them to be unclear or restrictive. A few reviewers have also mentioned that the store can be busy and understaffed at times, leading to long wait times. Furthermore, some customers have experienced difficulties with their phone service, including dropped calls and poor reception.

Review Rating Chart

Google Reviews: 4.2/5

Yelp: 4.1/5

Facebook Reviews: 4.5/5

Better Business Bureau (BBB): A-

Trustpilot: 4.0/5

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Reviews & Ratings

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3.6
(23 Reviews)
5
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1
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Carolyn Brownell
Carolyn Brownell -Google user
a month ago
Great company if you enjoy horrific customer service as well as NEVER honoring their rewards program!!! Also read the fine print most of their " monthly plans " offer HOTSPOT no they don't unless you spend 40 or more. People are stretched enough from all...Read More
Marla Byrnes
Marla Byrnes -Google user
5 years ago
I find Chat Wireless staff to be very patient and understanding. Ky, Moe and Yahzim have all helped me over the past couple years. My son continues to lose or break phones or over utilize his plan. The staff give me great advice about which...Read More
Gina R.
Gina R. -Google user
5 years ago
Chat Wireless has really friendly and patient staff that are very knowledgeable. They will help you find the best carrier, phone and plan that works for you. The phone selection is pretty big, and they have many carriers to choose from. They have phones for...Read More
Alexis Claflin
Alexis Claflin -Google user
4 years ago
Standing in line for 15 minutes as the only employee is on a personal call swearing to whoever she's on the other line with as my one year old child is sitting with me. I finally said must be nice to have customers in the...Read More
Allie F.
Allie F. -Google user
8 years ago
Horrible customer service! Delt with their tech in the past had a great experience and my phone worked well. The 2nd time around had been horrible! I needed my computer and phone screens repaired and they gave me the run around, gave me the number...Read More
Simply Prepaid
Simply Prepaid -Google user
8 years ago
I have to say these guys have improved in so many levels. There customer service is great. They help the customers best as possible. They also have CRAZY GOOD deals on phones and more ect....
Mike Ferrara
Mike Ferrara -Google user
5 years ago
Good people here. Very helpful. Good selection of phones and the place was clean which is important to me...I don't know why but it is. I have Boost Mobile
Gio and Heather De Leon
Gio and Heather De Leon -Google user
8 years ago
No matter what location you go to, expect horrible service with a full dose of incompetent and useless employees. Everyone is a manager, yet none of them know what to do in any case. They couldn't care less about their customers and their solution is...Read More
Steve Roberts
Steve Roberts -Google user
12 years ago
The rudest owner I have ever encountered in my life. He lies. That is the way he does business. I can't ever describe it.
henry hoffend
henry hoffend -Google user
5 years ago
Friendly Staff! Helped me with all my prepaid needs! Won't go any where else!

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

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