I had gone to two appliance showrooms without success and then decided to try CG where I was pleasantly surprised about the number of appliances they had in the store and the knowledge and helpfulness of the staff. I had Jeff Stern as my...
Read MoreI had gone to two appliance showrooms without success and then decided to try CG where I was pleasantly surprised about the number of appliances they had in the store and the knowledge and helpfulness of the staff. I had Jeff Stern as my salesperson and he knew a lot about the different brands, their reliability, their availability, and their issues. For instance, he insisted that I measure every choke point from the front door to the kitchen and send him a video of the path the fridge would take from the street to the kitchen so he could be sure that the installation could take place without any problems. I had been confident there would be no problems since I had other appliances brought in without problems but he was right. He said the GE bottom freezer refrigerator I wanted was deeper than other refrigerators and would require 30 5/8" and when I measured everything like he recommended, my doorway from the DR to the kitchen was only 30". I ended up having to have my contractor and carpenter remove the above fridge cabinet to cut off 2" to give us the additional 1/2" (plus a margin for future replacements) we needed and remove the trim and enlarge the doorway to 31 or 32" for future appliance replacements. After giving him the space limitations and my preferences (bottom freezer) he worked hard to make me happy with other smaller alternatives (top freezer, different brands) but I decided to bite the bullet and do the renovations to enable me to get the GE model I really wanted. He was able to check on the availability (10 already delivered from the factory to S California and by the time I bought it down to 6) so the delivery time to my house would be 10 working days to get it up to SF. The installation by Tito and his partner was superb. They carried the fridge up so they wouldn't chip my brick stairs. Installed it without damaging the fridge in any way, made sure the water line was installed without any leaks, set the temperatures, leveled the fridge to my satisfaction so the door would close on it's own when we shut it, and told me what to expect in terms of reaching the proper temperatures (24 hours) and how to use the turbo cool feature. They removed the old fridge and all packing materials completely, leaving the house spotless and with no scratches on the floor or other damage. Really happy with the entire process from investigating the fridge options, buying it (Jeff matched Costco's price), the delivery time and the competent and on time installation. I appreciate working with a local store where I can contact human beings who know what they are doing should any problems arise. Better than big box stores in my opinion with constantly rotating sales people and CG can price match. I felt the additional costs for installation, old fridge removal worth it to have such personalized service.
1/31/2024 update: I am even more pleased with Jeff and CG appliances. I ended up have major problems with the warranty service on the newly purchased GE refrigerator -
going through three different service vendors, multiple failed attempts at getting the correct part, etc. Jeff assisted me throughout the entire ordeal and I am really gratified how Jeff took ownership of the problem, stood by his sale and helped me resolve the whole issue. I will definitely be using CG in the future for all my appliance needs.
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