Warning to Potential Customers: BE CAREFUL AT THIS SHOP!!
I recently had a terrible experience at Cesar's tires. The day before, I had new wheels and used tires installed at America's Tire. The next morning, one of my tires started leaking, so I went to Cesar's...
Read MoreWarning to Potential Customers: BE CAREFUL AT THIS SHOP!!
I recently had a terrible experience at Cesar's tires. The day before, I had new wheels and used tires installed at America's Tire. The next morning, one of my tires started leaking, so I went to Cesar's to have them swap the tires from my previous wheels onto my new ones. I brought in a complete set of mounted wheels and tires and asked if they could make the swap. They said yes.
However, instead of starting by fixing the rear tire with the leak, they removed my front wheels and tires first. Then, they began removing all the tires from my old wheels. After removing the first tire, I noticed they had already damaged my rims. I asked them to be careful, and they assured me they would. But after removing all four tires from my previous wheels, I realized they had dented and damaged my rims even further. As well as ripped into my tires. To make matters worse, they also damaged one of my new 18x12 wheels!
When I confronted them, they claimed the tires were too big for their machine. But why didn’t they just say that in the beginning before ruining my wheels and tires? They were using a metal crowbar, scraping and denting not only my old rims but also my new ones. I suggested to at least use a rag or some sort of buffer. I told them I didn’t want all my wheels destroyed, including the new ones. In response, they called their boss, who quickly instructed them to put up a sign stating they weren't responsible for any damage. They mounted only the front wheels and never fixed the punctured one. I had to ask them to at least fill my punctured tire with air before I left. Somehow, I'm the bad guy, and they were upset with me when they damaged my property and didn't want to take any responsibility.
To make matters worse, after they removed all my tires from the wheels I brought in, I was left with no spare to use and I still had a flat tire. When I got home, I realized they had ripped off one of the sensors from my old wheels. So now my old wheels need new sensors if I want to reuse them.
While I was there they also lost two lug nuts. They tried to claim I came in with only four lugs! But I had seen six on the ground. I insisted I needed six lugs before driving off. I had just gotten my wheels installed at America's Tire the day before, and there’s no way after their final point inspection they would let me leave with an 18x12 on 35-inch tires with only four lugs!
The incompetence at this shop is unbelievable. They take jobs they cant handle to just make a buck and when they cant pull it off youre left with the bill. They have poor work ethic and dont give a damn about damaging your property. Instead of stopping when they see something isn't working, they will continue and then tell you that's the way it is. This isn't the first issue I've had with them. During a previous visit for a simple tire rotation, they stripped a lug, and I was forced to have them replace it.
If you care about your vehicle, take it somewhere else! You've been warned. I've attached some pics, 1 of how my wheels looked when they arrived(no curb rash or blemish)and how they marred them to hell, with a metal crowbar and their machine. In whose world is this normal and acceptable??
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