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CarMax is an used car dealer in Lithia Springs, GA.

CarMax Review Summary

The summary was generated by AI, based on reviews.

CarMax offers a straightforward car buying experience with a wide selection of vehicles and transparent pricing. Customers appreciate the helpful and professional staff, as well as the hassle-free trade-in process. While most reviews are positive, some mention occasional delays in paperwork and wait times. Overall, CarMax is praised for making used car shopping easy and stress-free for most buyers.

Review Rating Chart

Google: 4.2/5

Cars.com: 4.4/5

Yelp: 3.6/5

DealerRater: 4.1/5

Facebook: 4.3/5

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Reviews & Ratings

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4.1
(1998 Reviews)
5
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Daniel Fowler
Daniel Fowler -Google user
2 years ago
What wonderful experience! I sold a car to CarMax and Bought a New Car for my wife . . . A 2020 Jaguar F-Pace! We love this car! Nice and clean with lots of features. We had the car shipped to the Lithia Springs location...Read More
April Williams
April Williams -Google user
a month ago
I had an outstanding experience working with Charles Kilborn at CarMax Lithia Springs! From the moment I walked in, Charles was incredibly attentive and patient, making me feel like I was part of the family. He took the time to listen to my needs, was...Read More
Kay Peterson
Kay Peterson -Google user
6 months ago
From start to finish, my experience with the purchase of a 2022 Mazda Miata MX-5 was very positive! I called about the car I had seen online. I made an appointment for a test drive later that same day. Chris was the salesperson assigned to...Read More
Valencia
Valencia -Google user
5 months ago
My experience purchasing a car from Carmax was exceptional, largely due to the expertise and customer-centric approach of my saleswoman, Betsy. Her knowledge of the vehicles and commitment to customer service were impressive, prompting me to return for a second purchase. The service team also...Read More
Trinity V
Trinity V -Google user
a year ago
I couldn’t describe a better experience. My salesman Dj was helpful from the first time I walked in. This was my first time ever buying a car and have been rejected from other dealerships. Happy I chose this CarMax! Dj gave me so many options...Read More
Sydney C
Sydney C -Google user
a month ago
If you’re looking to buy PLEASE go with RAY!!!!! I had the best experience with him. He was so professional, friendly, and had me outta there in less than 2 hours. He’s the best car salesman I’ve ever had! So please look for him when...Read More
Tiana Stephenson
Tiana Stephenson -Google user
Edited a month ago
Betsy was AWESOME SAUCE! She was attentive, friendly and professional. She made my entire process of returning a vehicle and purchasing another vehicle easy and comfortable!
kyla smith
kyla smith -Google user
2 months ago
This was my 2nd car buying experience. From the time i walked in the door i was greeting warmly by Raymond P. He was such a gem to be serviced by, very knowledgeable, fast & efficient & just a overall great salesman/dealer. He made this...Read More
Anand Vellingiri
Anand Vellingiri -Google user
2 months ago
Great service and courteous professional people at CarMax, Lithia Springs, GA. Easy, fast and reliable experience. Leroy Gordon at this CarMax helped us the minute we walked in till we purchased the car and drove home.
joseph dibattista
joseph dibattista -Google user
5 months ago
From beginning to finish the experience was amazing! Leroy and Betsy at the Lithia Springs GA location were unbelievably capable and helpful. In fact, the entire staff there was great. This is my second CARMAX experience. When the time comes to trade in and buy...Read More
E Anderson
E Anderson -Google user
3 weeks ago
Better than expected experience. I have been buying cars for over 30 Years and the Auto Industry has the most atroshious reputation over any other business. I think I owe CARMAX an apology because I had pre-conceived notions that they would be the same. Carmax...Read More
Soundwave 2131
Soundwave 2131 -Google user
a month ago
This was my first experience with CarMax ever. Forrest did an amazing job walking me through the process of selling my vehicle and searching for another. While I didn't end up seeing anything I wanted to buy, the customer service and commitment to helping me...Read More
Rick Nichols
Rick Nichols -Google user
a month ago
My experience in working with CarMax was extraordinary! The dealership I chose had 2 of the year and type car I was researching. I was greeted by Charles as I walked into the dealership. I showed him the two autos that I was interested in buying....Read More
Treniece Williams
Treniece Williams -Google user
a month ago
My experience was Wonderful today. The young man that took care of my car fixed what I needed fixed and helped me with additional assistance. He was very nice,respectful,and reliable. My car was fixed before 12pm. I am happy I went through carmax to purchase...Read More
Lawton Walker
Lawton Walker -Google user
a month ago
Professional, hassle free experience. Malcom Cesar was great in helping us purchase a used Nissan Rogue. The service department also fixed a missing part for free using the warranty super quickly. No sketchy add ons, upselling, or pushy practices. Will definitely go through Carmax again.
Bob Nicholson
Bob Nicholson -Google user
Edited a month ago
We are long time CarMax customers, and this time is no less enjoyable than the 5 other vehicles we've bought. Our Salesman Forrest Carter is incredibly professional, knowledgeable and affable. A great guy to deal with. We love the no haggle great prices and very...Read More
Qua Thornton
Qua Thornton -Google user
3 months ago
Chris Kelly from CarMax Sold me my 1st car and he did a wonderful job! There were no issues during the purchase. The test drive was great! Everything including the paperwork was hassle free! I would give CarMax 6 stars if possible!
Pam Sims
Pam Sims -Google user
5 months ago
It was great. I started the purchase of my car through the app and someone called me right away and told me what the next steps were. The sales associate from my local CarMax on Thornton Rd in Lithia Springs, Ga. contacted me to help...Read More
Steven McNeal
Steven McNeal -Google user
a week ago
My experience was top tier! The salesperson and staff were friendly, helpful and answered all of my questions. Would definitely recommend for your next car purchase.
Carol Kelly
Carol Kelly -Google user
2 months ago
Received an on-line offer which beat other car dealers by a significant amount. I arrived early for my appointment and was immediately assisted. The Carmax representative was pleasant, efficient and I had a check in-hand within an hour. Great experience!

Features

Service options

check icon Delivery
check icon In-store shopping

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Oil change
check icon Repair services

Payments

check icon Credit cards
check icon Debit cards

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