We bought 2 cars from this dealership in the last 4 years, and were very happy with our purchases. Unfortunately, when we were looking to buy again, we weren’t able to make that happen. Mark, our salesman, was incredibly nice. But, the truck we were...
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We bought 2 cars from this dealership in the last 4 years, and were very happy with our purchases. Unfortunately, when we were looking to buy again, we weren’t able to make that happen. Mark, our salesman, was incredibly nice. But, the truck we were interested in was overpriced compared to comparable vehicles in the area, and they weren’t willing to negotiate. Beyond that, my husband told the finance guy John that he would be in the next day at lunch, after we slept on it and they ran the numbers to see what the final sale would look like. We weren’t committed to anything yet. But John still called me the next morning and asked me if I was coming in and when. I told him we told Mark my husband would come in at lunch, but I didn’t think we’d be going forward, he got pretty upset and rude, saying “so, you’re cancelling the sale? Were you even going to call us?”. I wasn’t sure until that point that we were cancelling, but that made up my mind. Luckily, Westbrook Toyota put us in a truck at a very fair price and will be our new go to dealership.