What is the process for purchasing a used car from Byrider Charlotte?

Our friendly sales team will guide you through the process, which includes test driving, financing options, and finalizing paperwork.

Do you offer financing options for used cars?

Yes, we have partnered with several lenders to provide financing options for our customers, including those with less-than-perfect credit.

Where are you located?

We are located at 7401 South Blvd.

What kind of warranty or guarantee do you offer on your used cars?

We offer a limited warranty on our certified pre-owned vehicles, and some models may still have remaining manufacturer's warranty.

Can I trade-in my current vehicle?

Yes, we accept trade-ins and will provide you with a fair market value for your vehicle.

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Byrider Charlotte in Charlotte

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4.5 (1371)

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Byrider Charlotte is an used car dealer in Charlotte, NC.

Byrider Charlotte Review Summary

The summary was generated by AI, based on reviews.

Byrider Charlotte receives praise for its friendly and knowledgeable staff, with many customers appreciating the hassle-free car-buying experience. However, some reviewers mention high prices and issues with vehicle quality.

Review Rating Chart

Google: 4.4/5

Yelp: 4/5

Facebook: 4.5/5

DealerRater: 4.7/5

Cars.com: 4.5/5

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4.5

(1371 Reviews)

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Mica Harris -Google user

2 weeks ago

I just want to say this is a wonderful place to go for a car on a budget. From walking in talking with Brandon the process was quick and easy. They was very thorough and upfront about everything, they listened and had me drive off...Read More

Gavin Owens -Google user

3 months ago

No Review Text

Lauren Worden -Google user

a month ago

Brandon was my very helpful guide. After dealing with the major dealerships that only think about the sale. Everyone here has made me feel like a majority to them as a person. They made the whole experience fast, easy, and fun.Thank you guys!

April Shepherd -Google user

3 months ago

The experience at Byrider has been nothing short of amazing. The program is designed to ensure you success in the future I couldn’t thank the Byrider family enough. Special shout out goes to my account manager Dan, he treated me as his own family for...Read More

miracle -Google user

a month ago

THE ONLY Reason they Get three stars from me is because of brandon! he was working his ass for helping 4-5 people alone! But the manager? TERRIBLE! everything was fine but as soon as i expressed questions and concerns as to why i didn’t get...Read More

Gary Selver -Google user

6 months ago

My experience at Byrider was nothing short of exceptional, thanks to Brandon. From the moment I walked in, Brandon greeted me warmly and listened attentively to my needs. He guided me through their impressive selection of vehicles, patiently answering all my questions and offering valuable...Read More

Monifah Carter -Google user

2 months ago

* Returning to update my review *I have been trying to be very patient and understanding with the business as I am the patron and the person in need of a vehicle, they do not need me , i need them , however, over the course of the last few months I have been nothing short of dissatisfied. To get anyone on the phone is a complete HASSLE! Especially when your car is in need of a dior service. Although I understand how appointments work and that they do have multiple vehicles to work on it is not that easy to just leave your vehicle there for a couple days for them to figure out what’s wrong with it when you have no other transportation to work or school. I don’t mind waiting around all day while they work on the car however they notified me after being there since 8 AM close to closing time that they would have to keep the car until the following day which is FINE, i get it ! , however, I told them that I needed my house key off of the keychain. The service department closes before the sales and the representative told me that she was going to leave my key with someone else so that I would be able to get into my home. I did let her know since I’m in a ride coming back to the establishment after going to get food that I was going to be there a little after 5:30 which they don’t close the sales department until 6. I called at least 30 TIMES between 530 and 6 o’clock to ask them to please leave my key under a mat or something so that I would not be locked out of my house. NO ANSWER!!! Maintenance to my apartment informed me that they do not have anybody that can come on site to let me in my apartment tonight. I AM FREAKING PREGNANT AND IT IS COLD OUTSIDE. I am beyond livid! If you know, somebody is supposed to be coming up here to get their house key you could’ve at least gave a courtesy call to let me know that they were leaving the establishment knowing that someone else entrusted YOU with a customers house key. I simply wanted to communicate before anyone left Please leave my key somewhere outside under a mat or something so that I can get into my home. I have been blowing their phone up since 5:30 PM, which should’ve given them an ample amount of time to answer the phone before close at six. As SOON as I get a down payment for another car AT ANOTHER DEALER , they can repossess and keep their lemon. I don’t care. I’m not putting up with this AT ALL. Cars are not guaranteed so I won’t fault them for that but the least you can do is have better customer service and ANSWER the phone, especially for people who are already a patron of your business. Absolutely deplorable.

Tasha Withers -Google user

6 months ago

I had a wonderful experience with this company my Sales man Dan was the absolute best from the time I walked in the building until I made my last car payment. I must share this incident that occurred that will solidify how awesome and understanding...Read More

McC M -Google user

3 months ago

Ms. Caldwell could do better with her rancorous attitude. I know the contract i signed. I know the high interest rate and agreed to pay $250/two weeks for the past year without ANY hassle. So when I make the best financial decision to voluntarily surrender...Read More

China Winn -Google user

2 months ago

Update: I have been working with Byriders now for a year since my last post and first purchase. It has been INCREDIBLY SMOOTH. From mechanical appointments, customer service care and even tips on how to take of my car properly. Everyone in that office...Read More

Kelvin Curry -Google user

5 months ago

I was told during my initial inquiry with the sales person here that only (4) copies of my paystubs (covering last 4 weeks) and my bank statements (covering last 4 months) were required for a loan. I was denied; the reason given was that I...Read More

Toemars Levell -Google user

4 months ago

I brought my vehicle in for an oil change the morning of mini short vacation to the beach to celebrate my finances biirthday. My vehicle was serviced within an hour. I drove off heading towards the beach and 20 minutes from leaving JD riders service...Read More

Steele Tyrone -Google user

a month ago

I DO NOT RECOMMEND THIS PLACE TO ANYONE. I MISSED ONE PAYMENT AND THEY REPO MY CAR, NOT ONLY THAT IVE NEVER HEARD OF YOU HAVING TO PAY THE FULL AMOUNT OF THE LOAN OR CALLING THE LOAN. NEVER HEARD. IF YOUR CREDIT IS BAD...Read More

Anita Mitchell -Google user

9 months ago

The sales rep Cole Laney was a blessing to work with.... I came in a lyft and left in a Car... He was very helpful and very detailed.... He explained everything to me and I really appreciate it. If you're looking for a vehicle go...Read More

kyla -Google user

3 months ago

do not go here , they give you a crap car and when you need stuff done they will half ass It and still not take responsibility and still make you pay for stuff they should have fixed , my battery went out the first...Read More

Pamela Howard -Google user

5 months ago

Subject: Extremely Dissatisfied with Vehicle and ServiceDear JD Byrider Team,I am writing to express my profound dissatisfaction with the vehicle I purchased from your dealership in January 2024. Despite my initial hopes, the car has proven to be a constant source of frustration and inconvenience.Since the purchase, the car has been in the shop 10 times in less than 6 months. I am unable to keep it in my possession for even two weeks without encountering major issues that require towing, rentals, or rides via Uber and Lyft. These repeated breakdowns have caused significant disruptions to my daily life and have incurred additional costs that should not be my responsibility.The problems I’ve encountered include:- Motor replacement with a used one- Bad rotors- Bad water pump- Radiator replacement- Brakes going out- Oil leaks- Coolant leak and more..Despite these extensive repairs, the vehicle remains unreliable. Each time the car is in the shop, only the issues I report are addressed, leaving me concerned about what might fail next.I have repeatedly asked for a replacement vehicle or for acknowledgment that this car is a lemon, but my requests have been denied. I am now stuck making payments on a car that I can rarely drive and cannot depend on.I urge JD Byrider to take immediate action to resolve this situation. I expect either a replacement vehicle or a thorough review of this car to ensure it is safe and reliable.Thank you for your prompt attention to this matter.Repost:Yes, the reimbursement helps, however after having my car for 3 1/2 weeks the problem has not been fixed. Stating the obvious, no one can predict when something is going break on a car, but I have been having the same dashboard warning signs since January 2024. The service department has not fixed ALL the issues. They bandaid the fix and inconvenience my life and schedule opposed to taking care of everything at that time. The price and car value is NOT adding up! What is your response to help me with this? It is NOT normal to bring a car in over 10 times in less than 6 months. Admit that!

Kym Kym -Google user

10 months ago

Jason was absolutely amazing! Our old vehicle broke down and we couldn't afford a mechanic. We went here, the only place with this many great reviews in our area. There wasn't a whole lot that we could afford, but even with our credit issues, were...Read More

Victoria Hardy -Google user

6 months ago

I would not recommend this place to my dad father they drug my sister around like a dog on a leash said that if she brought in her lease they would put her in a vehicle for 500 down they decided to say oh no...Read More

Diamond Davis -Google user

9 months ago

This has been a very difficult experience for me and Taylor she has been by my side helping me throughout this whole process. Many many many times I wanted to give up on trying to find a car. But Taylor she was so nice and...Read More

jessica woodard -Google user

10 months ago

I took my daughter here to finance her first car. I was dreading it because the process is usually long and worrisome, however Taylor made this process so smooth and easy!! She was knowledgable, eager, and so fun to deal with. She really made this...Read More

Tierra Francis -Google user

7 months ago

Before you go to this place please read this review in full.Until you have tried MULTIPLE used car dealerships do not come here first, make this your last option on earth .The location will push you to do a review within the first 60 days. Why ? Because you’re happy you got your car…… but let time past you will regret dealing with them. At the time I purchased my car I just got in an accident, moved 4 hours to Charlotte and just was desperate to make sure I had a car, being I had no family or friends here. I made a mistake to come and do business here instead of shopping around ! My credit was 570 I had a $1200 cash deposit And good paying job at the time. They sold me a 2011 Hyundai , which had radio problems, ac issues etc …. I remember asking multiple times about the additional cars on the lot in better condition, but it was a late night sale and Being a female I was told “ the warranty will cover you just brig the car back……. So I did , all to be told the issues at hand was not in warranty…. That’s the first issue….. secondly let’s talk about the harassing text messages on your payments. It’s could be 9am the morning of your payment and you have 5+ threatening repo text messages…. When you barely got out of bed and brushed your teeth yet along started to handle business….the individuals behind the screen HAVE THE WORST CUSTOMER SERVICE IN LIFE, the attitudes I have dealt with here are BEYOND horrible. Even down to the woman at the maintenance center , I spoke and said goodmorning and literally the attitude was on level 10 and it was the morning, like for what…….?!!!??I recently went to 3 different new car dealerships who have began working with me to get out of this currently old car into something in style , new and decent.. these same 3 dealers have mentioned a lot of people complained about their service at by rider. Mind you I’m still new to Charlotte and wish I would have known this before walking in this building. Everyone here ain’t bad yet, but still this place is so not it trust me . Make it a last stop. Sorry to this review but the treatment here is crazy

Kaylee Erin -Google user

10 months ago

My experience with Taylor was so nice. I was nervous going into it as a young first time buyer but she was very welcoming and helped me through everything and made me feel comfortable the entire time. I had a wonderful experience at Jd Byrider...Read More

Tip Taylor -Google user

9 months ago

The staff was very friendly and thorough. Taylor was very professional and showed quality customer service. The only reason I gave 4 stars is because after I was already in my new car, she called me back and asked for 9 more references. I think...Read More

Brandoo DaGreat (BrandooDaGreat) -Google user

3 weeks ago

Devyn did a awesome job of making sure I walked outta here with a car , went above and beyond and even stayed a extra 2 hours past closing time, the guy is awesome,Dan Jaggers has worked well with me as well , there has...Read More

MarKeya Reese -Google user

10 months ago

Cole Laney is a great salesman. I came into the dealership with zero hopes of walking out with a car because I’ve been turned down by so many. Not with Cole and not at Byrider!!! I was approved for a car with only 1k down...Read More

Ty'son Wilson -Google user

6 months ago

I am writing to express my deep disappointment and frustration regarding my recent experience with JD Byrider. I feel compelled to bring to your attention the unethical and unprofessional behavior that I witnessed during my interactions with your company.First and foremost, I must address the issue of the exorbitant Annual Percentage Rates (APR) that JD Byrider imposes on its customers. It is evident that your company is taking advantage of unsuspecting consumers by charging outrageously high interest rates. This practice is not only unfair but also deeply exploitative, as it places an undue financial burden on individuals who are already facing financial challenges.Furthermore, I feel compelled to highlight the role of your sales manager, Jason, who appears to be at the center of these fraudulent activities. It is disheartening to learn that he is allegedly leading scams within your organization. Such behavior not only tarnishes the reputation of your company but also demonstrates a complete disregard for the well-being and trust of your customers.Moreover, I have received information that JD Byrider is selling cars to individuals without valid licenses from Mexico. This revelation raises serious concerns about the legality and ethical practices of your business. Selling vehicles to individuals without proper documentation not only puts those individuals at risk but also raises questions about the integrity and accountability of your company.Given the gravity of these allegations, I strongly urge you to initiate a thorough investigation into the practices at JD Byrider. It is imperative that you take immediate action to address these issues, ensure accountability, and restore the trust of your customers.As a consumer, I expect transparency, fairness, and professionalism from the companies I choose to do business with. It is deeply disheartening to witness such unethical behavior within JD Byrider, and I hope that my concerns will be taken seriously.I trust that you will treat this matter with the utmost urgency and diligence. I look forward to a prompt response and a satisfactory resolution to this matter. Failure to address these concerns adequately may compel me to escalate this issue further.Thank you for your attention to this matter.

Kim Wray -Google user

5 months ago

Dan did an awesome job and got me in the Jeep I wanted. He always works hard to get you into the vehicle you are wanting to buy! I appreciate all his hard work!! I have personal bought three cars thru him !! I Will...Read More

Kimberly Clark -Google user

a year ago

I had a fast and great service here. Cole my salesman rocks he explained everything and answered every question. I recommend if your seeking a great quality car with low monthly payments hassle free stop by in see Cole. The financial department and staff rock...Read More

Alexis Dunlap -Google user

a year ago

Byrider definitely helped when I was in a bind, I really needed a car and I didn't have a high down payment, Brandon at Byrider was very helpful in helping me get into a car, I liked. When you have bad credit and not alot...Read More

Megan Small -Google user

a year ago

My family have been costumers of JD Byrider for our last two vehicles. Overall it was our greatest option, we had a lower credit score and very little cash to put down both times. Dan Jagger is amazing to work with and got us into...Read More

Denisha Jones -Google user

a year ago

They’re good at fixing your car if you have any issues on or off the road. The best used car I’ve ever purchased. They’re consistent with communication as far as letting you know when your car is ready for pick-up! They love to help assist...Read More

Zoe Bennett -Google user

9 months ago

Brandon helped me get into a vehicle when absolutely no one else could. I appreciate his patience and help throughout the process. If you can’t get approved anywhere else come here and ask for Brandon! I’ve had my vehicle for over a year now and...Read More

Shanice Smith -Google user

a year ago

If you can avoid this place. Charging 16k for cars with mileage over 100k the cars are trash. My car have spent more time in the service department then with me. The first day I drove my car home the service engine light came on....Read More

LaReese -Google user

11 months ago

This is my second time purchasing from JD Byrider (first lease at Raleigh location) My first time was amazing. If my car had issue they were prompt about fixing it and even after the warranty expired I still able to receive affordable repair cost. My...Read More

Faith -Google user

2 years ago

I experienced exceptional service from the entire sales team. Brandon was the associates name that helped me out. He was extremely patient and attentive. He was thorough and transparent about the initial process. This guy deserves a raise. I wish I could rate my experience...Read More

tina richardson -Google user

a year ago

This was unexpectedly a very smooth process for me. Brandon Howard was very responsive and hardworking on getting me into a vehicle that suited my budget and aligned with my credit history. Any questions I had he answered and also made sure to follow up....Read More

Antonio Brand -Google user

2 years ago

I had a great experience with byrider, Reggie Underwood was awesome. He was committed to getting me into a vehicle since the very first phone conversation two months ago. He stayed consistent with calling me to reschedule an appointment when I had to cancel previous...Read More

M Davies -Google user

2 years ago

Brandy was amazing, she was extremely helpful throughout the entire process. When I didn't see anything I liked upon my first visit she stayed in contact about new vehicles that I may be interested in. She definitely went above and beyond and I really appreciated...Read More

Kristian Carter -Google user

a year ago

Man what can I say?! Brandon was awesome I came in thinking I was going to take a Uber or Lyft to get home but he was able to put me in a vehicle that he knew he could see me in and on top...Read More

Tyquan Polo -Google user

a year ago

Scheduled a appointment the night before drove off with a vehicle the next day. Cole was great and very professional and helped me out alot thoughout the process to get me a vehicle. I Even got lunch.. no credit bad credit come here first they...Read More

Kaela Richburg -Google user

11 months ago

Cole has fantastic service unfortunately he’s just a salesman and your business with his stops after he hands you the keys.Besides that beware!My experience has been subpar.Reviews are solicited prior to buyers taking vehicle off the lot.

Ieshia Harris -Google user

a year ago

Byrider on the Blvd “WHERE THE BLESSINGS RESIDE”! I walked in with no car and rode out in style! Go see Reggie, he will definitely take care of you! Tell him I sent you! ♥️Ms. Kathy in the finance department is amazing! Whenever I have...Read More

Scott Compton -Google user

a year ago

My advice is very simple JUST DONT !Here’s what’s gonna happen if you buy from these thief’s.Your gonna sign card gonna break down cause they don’t even check calipers or basic stuff . They deflect gas light and Shawn Johnson owner will do it all...Read More

Jacob Murphy -Google user

a year ago

Cole is the man and stopped at nothing to get me into a new car.*one Month later, this will be the 4th time bringing my car in bc of a coolant issue. Honestly sad bc the reviews were so great. Wonder if they are paying...Read More

Lisa Moore -Google user

2 years ago

Brandy was so amazing! I called over the phone she told me to come in and I got a car the same day!!! If you wanna ride off the lot the same day, come see Brandy the experience with her was so amazing and...Read More

Jonathan Massey -Google user

4 years ago

My experience here at Byrider charlotte was phenomenal. The guys here at Byrider charlotte were very helpful. Everyone was nice. They went in to great detail about what I was getting out of my purchase with Byrider. My deal went through fast and effiecenctly. Thanks...Read More

Vincella Miles -Google user

4 years ago

My visit with Byrider was very Good.I spoke with Reggie, he set me up for an appointment and he was very pleasant over the phone. Arrived the next day, greeted at the door by Reggie and the other staff members.My overall experience was positive.They...Read More

Damario Russell -Google user

a year ago

They will have you sit for almost 2 hours just to tell you no. I watched people walk out because they took so long. They want too much of your personal information for a used car. Worse experience ever. It’s like you’re applying to buy...Read More

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