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Burlington is a clothing store in McAllen, TX.

Burlington Review Summary

The summary is generated by AI, based on reviews.

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4.1
(1756 Reviews)
5
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1
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Victor Duenas Ramirez
Victor Duenas Ramirez -Google user
2 years ago
The worst customer service.My wife bought shoes in $50 USD.One of them was defective and made noise when walking.She use 5 minutes in our house.The store refused to do a return because the "defective shoes are use"$50 box to garbage...That thing never happens in others...Read More
Edward Villanueva
Edward Villanueva -Google user
a year ago
Everytime I am near this area this Burlington is never managed right and the line is crazy. The fitting room is not being renovated but they are too lazy to have someone working the area. Manager was told by several people how horrible the line...Read More
Texas 29 Garcia
Texas 29 Garcia -Google user
a year ago
No Review Text
Melany Rojas
Melany Rojas -Google user
2 months ago
Today I saw employees coming out from receiving/backroom where restrooms are located with Hello Kitty Blankets in their arms...holding their Burlington lanyards in their hands walking to the front. They came out from the backroom where they receive merchandise to put out on the sales...Read More
Christian Romero
Christian Romero -Google user
11 months ago
I thought the store closed at 12 am on a Saturday night and not at 11:45 pm. I rush to make in time 20-15 minutes before so i can get some socks and exit fast. But they closed the doors 20 minutes...Read More
Jo Garcia
Jo Garcia -Google user
a year ago
Wish I could post without having to give them a starIt has been years since visiting Burlington it never changesThe amount of time we need to stand in line to pay its amazing!On Sunday we had family from out of town, and they come to...Read More
Angie M.
Angie M. -Google user
a year ago
Y'all got about ten cash register spaces and only two employees working there. I went in to buy only two items and what do ya know? Lots of customers there with their items, all excited because of clearance, and only two employees. Y'all got a...Read More
Gd “JesusLuvsyou” M
Gd “JesusLuvsyou” M -Google user
a year ago
The worst. Long lines throwing us out before closing time. Announcing at 11:15 they are closed when they close at 12. Bad management. Losing customers have seen many leave all their cart full and leave. Will be giving my opinion until something changes or I...Read More
vaporstx
vaporstx -Google user
2 years ago
Poor customer service. Long lines and even longer wait times. If your time isn't worth anything to you, then this place is for you. Whatever "bargains" you may find will be time better spent with your family. This place is the epitome of...Read More
Nagi !!
Nagi !! -Google user
a year ago
Standing in line with 8 people ahead of me, 12 behind me. One cashier. Two employees hanging out talking to each over by front door. I called store number, while in line, no phone ringing, sound must be off!? One employee with keys around neck,...Read More
deseree reyna
deseree reyna -Google user
2 years ago
Terrible experience with manager Adrianna. Attempting to purchase a product one was a stand alone as the other a set. The one in a set was torn and was willing to pay the price of the stand alone as it was the exact same product...Read More
Tony Writes
Tony Writes -Google user
a year ago
What a horrible experience I had here. We all know we have to wait when we come to Burlington's, but this time it was just ridiculous. The line literally never moved and I waited for more than an hour. They need to fill out the...Read More
alma marroquin
alma marroquin -Google user
2 years ago
Horrible experience yesterday 6/28/2022. They were only 2 registers open and the line was around the store. Exactly 2 hours making line, a LOT of people left without buying because of it. People was beyond tired standing there for so much time. This is...Read More
Bend Over
Bend Over -Google user
2 years ago
This is already the 3rd time this month this happens. The store hours say they close at 12am/Midnight. I’ve arrived at 11:20, 11:30, 11:35 and the stupid doors are already closed. I should really be suing this place for false advertisement. The lazy managers should...Read More
Christina-cross956
Christina-cross956 -Google user
a year ago
Omg we been in line for 2 hours and only 3 cashiers in pharr bye the expressway there is a big line and only 3 cashiers the cashiers keep talking instead of having the people pay and leave they having hole conversation with the customers...Read More
arleth giner
arleth giner -Google user
3 years ago
Zero customer service, first no one can help you cause you can’t find them ..second, there’s a purchase limit of 50 items, last but not least you can’t take cart 🛒 out of the store … looked for an employee all around the store and...Read More
guitarsamurai1
guitarsamurai1 -Google user
2 years ago
Was greeted as I entered in Spanish. Was spoken to in Spanish throughout store as I shopped. At checkout, was also spoken to in Spanish. Yes, we are Hispanic, but when we spoke to employees back in English it was as if none could or...Read More
Joy Gaston
Joy Gaston -Google user
4 years ago
Nice store, horrible management! I have been in this store 5 times since Jan, 1 and have never waited less than 45 min to check out. 60 people in line and 1-4 checkers! Really???!!! I have called the main...Read More
Merk Wood
Merk Wood -Google user
7 years ago
So i went this morning 05/02/17 and realized how many employees hate working there even though they seemed happy and greeted me with an awkward smile. While shopping for some toys for my kiddo some tall skinny bald guy was complaining to a girl who...Read More
Hilda Morales
Hilda Morales -Google user
7 years ago
OK...the line was moving pretty quickly which is good cause in other times it would take forever people would actually leave and even I would leave my things behind cause I did not want to stand in line forever....cashier needs to b a little bit...Read More
Roberto “Rob” Rodriguez
Roberto “Rob” Rodriguez -Google user
2 years ago
Wow! Just need a little more attention with paymen lines spees, there was like 6 or 7 cashiers but still was 1 hour just to payEverything else was superb!
Jeremiah Israel
Jeremiah Israel -Google user
2 years ago
Every time you go there’s a ginormous line they have a lot of cash registers but never have enough personnel I always have to make a line up to two hours or maybe three it’s a great storeBut I’m not impressed on how long it...Read More

Features

Service options

check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom
check icon Wheelchair accessible seating

Offerings

check icon Men's clothing
check icon Women's clothing

Planning

check icon Quick visit

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments