During our visit to the Burberry store last Saturday, their staff member named Xiao Xiao treated us with kindness. She approached us with a smile and offered to help. She even took the time to differentiate between their scarves by the feel of the fabric,...
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During our visit to the Burberry store last Saturday, their staff member named Xiao Xiao treated us with kindness. She approached us with a smile and offered to help. She even took the time to differentiate between their scarves by the feel of the fabric, whether it's cashmere, cotton, or a blend. She also went to the extent of checking other stocks the store had. Our shopping trip resulted in the purchase of three large handbags, two winter scarves, and two smaller ones. Burberry's staffs' customer service is the best, especially Xiao Xiao. Her treatment towards customers was never based on their appearance or judgmental. We were just wearing casual attire that we experienced bad customer service from other stores, especially at Prada. The staffs at other stores made me and my family feel uncomfortable, but NOT here at Burberry. Xiao Xiao made sure that we have a pleasant shopping experience at their store.
Thanks, Burberry, for training your staff well in customer service. Xiao Xiao, you gave us excellent service and we appreciate it.