Breaux Mart Metairie in Metairie

Horrible! I just purchased rotten whipping cream and ruined my entire pot of food. I had just purchased chicken and sausage to make pasta, and now everything is ruined. I called to let them know, and they told me they would only refund me for the whipping cream, not the chicken and sausage. I don't have enough money to purchase those again. That was a lot of money. I almost spent $100 and ruined my entire pot of food over whipping cream that was spoiled and had been placed on a shelf. I don't want a refund. I just want fresh chicken, sausage, and whipping cream to make my chicken and sausage pasta. I will be calling the Board of Health and posting this on social media on every platform because they refused to simply exchange my items for fresh, up-to-date meat and whipping cream. This problem would have been so easy to solve, but they chose to make it difficult. You can clearly see the lumps from the spoiled heavy whipping cream in the pictures.

STAY AWAY from this place. Subpar customer service and Manager Elijah is truly a clown with no management skills. I go there because i live nearby and it is convenient in distance. Here is my experience from today. Picked up a few items as it was on the way home. At check out Gerard L took care of me and scanned the Passion Fruit pulp from Goya. It came up to $4.39 and it was $2.19. I know this is an issue there as the cashier do not know the difference between sour sop, mango and “parcha” (passion fruit). I told him the price was incorrect. He started questioning me and i said you can just take it off. He then left his cashier station and go get a price check. When he came back Jackie (liquor attendant/manager) asked him to not leave his station without letting someone know. At this time Elijah came to the register and started treating Gerard as an idiot and ignoring me. He adjusted the price but was seriously bothered by it. During this visit i picked up some muenster cheese which i love and eat regularly. I asked Ashley (deli and cheese department to get me 1.5#. She was having a bad day and told me they did not have it. I pointed it out to her as there was a new block of cheese. She then started complaining on who decided to put the cheese that far and hard to get. She sliced the cheese and at gave me a bit under a pound which was perfectly fine. I left the store a got home within a 5 min time frame so no chance of the cheese or anything going bad. I opened the cheese and ate a slice. The cheese had a stench and overpowering taste of rancidness. I took it back to the store. Went by the cheese department and asked Ashley if she could swap it. She said i needed to take that up with the Front Manager. I could tell she was annoyed. I asked her why couldn’t i get an exchange. She said bc that meant she would have to open a new block of cheese and get in trouble. I went to the front and told Jackie. She gave me the order to go and tell Ashley to exchange it. See where this is going wrong. I went back to Ashley and she started giving me why she would not do it and why she would get in trouble. At that point i got a bit annoyed and told her that Breaux Mart procedures and discipline regulations is none of my business. I needed a pound of new muenster cheese. She asked me to go back to Jackie and i told her i was not an employee and that they needed to communicate and get a resolution. She went to Jackie and started having an argument on procedures and becoming confrontational with Jackie. Jackie called “the manager” Elijah. He came out and tried to figure out what happened. At this time i am wasting my time hearing what their procedures are in this scenario between them. I am very annoyed and told Eliyah to make a managers decision. Get the cheese or my money back. Keep in mind that i don’t care for the money as it was $7.91. Eliyah started talking back instead of giving good service and telling me that they were not arguing among them. Ashley said she had never tried that type of cheese but she had a piece and it tasted fine and nothing was wrong. Eliyah opened the cheese and started smelling it. All of this over less than a pound of cheese. Eliyah told Jackie to give me the money and that was not the outcome i needed but was not going to waste my day over opening a new block of cheese. Jackie told Ashley she did not have to throw away the cheese. I guess to sell it to someone else or to keep it as proof for the “horrible top manager or GM” which apparently everyone feared. I assume this bc nobody will make a big dela to exchange the cheese and use a new block. The old one could be analyzed or tasted or use as justification for why they gave a customer such a bad time. Eliyah, you need customer service skills and Ashley needs to be less confrontational. This review may mean nothing to them but i will do my part so ppl are not treated w disrespect over something so basic. Again, stay away and go to rouses, whole foods, etc over this garbage of a place

Shop local! Not only are they a locally owned grocery store but it appears that they also try and stock a lot of locally made products. Small store relatively speaking but they have a good selection for their size and brands I have never seen before. Only reason they aren't a 5 star is produce selection is small and not much in the way of in house prepared ready to eat foods.

I live in the neighborhood and love the fact that this store is close by, never crazy busy and offers a decent assortment of foods. However, the staff are never very friendly. They all appear to be young college kids who don't know how to greet customers or even look at them while they're in the check out lane. They also have zero idea of how to efficiently bag items. Every time I come to this store, no matter who checks me out, they insist on only putting one or two items in each bag. This is so wasteful and I don't have enough arms to carry all of these bags!! Even when I bring reusable bags they still put items in the plastic bags. Clearly they are not aware of the purpose of these bags. Please educate your staff!!!! This is getting to the point where I no longer want to shop here because it is so frustrating.

I'm in that store almost 4 days a week the managers have change andt so have the store especially the Cashier's and at customer service u might have one or 2 good ones but the leaders are not professional they play alot especially in the am They can be rude like they dnt like to see customers one with piecing all over is very rude and my shopping is not going to be less I use to come in aloe it's a shame how it went down like that and the way the Treat there customers😡😡😡😡😡 And changes since the other msnagers

Pretty good store with great sales items and prices. Also the roast beef and catfish from deli is usually great. I like getting a pound for 10 bucks and making po boys. More often than not, cashiers are friendly and the store is clean. I shop here and whole foods

The worst place ever the lady in the buffet. Rude as can be yelling at me. Because my baby was in her way i was trying to get food on my plate. She did not have to be a witch. will never go back again. I'll be shopping there since you're right there in the beginning, not no more. She was bringing good out. I didn't see her.

Today I went to the Breaux Mart on Savern, in Metairie. As it would happen ,I forgot my wallet at home. I remembered that I could use my cellphone to pay the bill. That didn't work. I did have my Cash App but not the card. Mr. Elijah the Manager came to my aide. He allowed me to Cash App him and he used his card to pay my bill. I want to acknowledge the Terrific customer service he and the cashier,Dylan provided to me. After working a 12 hrs shift I was much appreciative of this blessing. This was my first time at this store because I am nearer the Chalmette store. I will be stopping here more often since it is closer to my job! MsJo on the go!