The girl on Tuesday morning shift in this store was on her phone when I entered the fitting room lobby. I asked her which room to go and it seemed like she could not hear since she had her airpods in her ears, and was...
Read More
The girl on Tuesday morning shift in this store was on her phone when I entered the fitting room lobby. I asked her which room to go and it seemed like she could not hear since she had her airpods in her ears, and was ignoring me until she finished texting. The same girl was also working as a cashier since no one was covering the front, and she scanned the knit twice. I tried to tell her but she cut me off and said, "I know," which I thought was not the best way to communicate with customers. I had to cut the context but to me, this lack of kindness seemed more from lack of training, not from her personality. I think this brand really can grow on customer service training, because it probably was not easy for her to cover both fitting room and cashier just because it is not too busy. On the other hand, being on the phone in front of customers is definitely not a well-trained service or effort. Going over from top to bottom from HOW to be nice to customers to WHAT to do when customers are unpleasant would help not only people shopping here but also people who are working here. I won't be going in here anymore but I do believe they can be better by recognizing and working on these room for growth!