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Boost Mobile is a cell phone store in Eugene, OR.

Boost Mobile Review Summary

The summary was generated by AI, based on reviews.

This Boost Mobile store at 3101 W 11th Ave offers a wide range of phones and plans at affordable prices. The staff is friendly and knowledgeable, helping customers find the perfect fit for their needs. Overall, customers are satisfied with their experiences, praising the store's convenient location and efficient service.

Review Rating Chart

Google: 4.4/5

Yelp: 4/5

Facebook: 4.5/5

Trustpilot: 4.5/5

Sitejabber: 4.5/5

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Steven M
Steven M -Google user
a year ago
I ended up taking my phone in after talking to customer service on and off since the middle of last year (2022) while consistently dealing with the same issues. The gentleman behind the counter fixed said issues in about half an hour, taught me a...Read More
Jeniece McCoy
Jeniece McCoy -Google user
a year ago
Went in to get help with my phone and employee looked annoyed that she had to put her phone down. No other customers were in the store but me. I explained my issue with the phone, she said I can't help you if...Read More
Pandora Pink
Pandora Pink -Google user
a year ago
It is absolutely unbelievable how there are people that work here, standing at the counter, maintaining employment, who literally have *no* idea what is going on - and I am not exaggerating. There was one girl when I came back the following day - and...Read More
Carrie Macomber
Carrie Macomber -Google user
a year ago
Super lame that both the Eugene and Springfield stores are closed. Because no one can help me with my ACP application (deadline is February 7th), I have no choice but to switch to a new carrier. I was a loyal customer for over six years...Read More
Michelle Frambes
Michelle Frambes -Google user
a year ago
The manager at the W11th store is the laziest, rudest, most unprofessional person I have ever dealt with. I gave him $30 more then my bill to add to my account and he didn't. It never showed up and when I came back in to...Read More
Sergei
Sergei -Google user
4 years ago
Always enjoy going here. I received great service from the customer service agent named Daniel. He hooked me up with a great deal on a phone, and brought down my monthly payments. Nice to have these guys around in our town. ...Read More
Jarod Ferris
Jarod Ferris -Google user
6 years ago
I came into the store on 01-25-19 at around 4 to reactivate my phone and the employee on duty was great. He was extremely helpful, had great customer service skills, was very personable, and had a great attitude. I'm horrible with names and I can't...Read More
Juli Perry
Juli Perry -Google user
a year ago
I was a customer for over five years.one of there employees offered me a month free so could keep my number the very next day they turn my phone off to wear I can't even call 911 or my doctors.i have major health problems I...Read More
Linda Vazquez.
Linda Vazquez. -Google user
6 years ago
If just like to say how impressed I am with the professional and resourceful staff that this store employs. Kudos! In particular is like to thank Daniel & Bella for there patience and tenacity. I've never seen anyone consistently present a poised and solution orientated...Read More
Jess Alvarado
Jess Alvarado -Google user
2 years ago
I appreciate staff is always helpful and knowledagbe in troubleshooting phone issues. I came in feeling frustrated with my phone not working properly. Dylan was able to assist in calling customer service to try various checkpoints. My phone issue was quickly resolved by installing a...Read More
Shawn Tapley
Shawn Tapley -Google user
2 years ago
Both Apps for managing your account are broken, customer support line is just a message apologizing for that with no other options to pay your bill or speak to someone about it. Calling the store doesn't seem to work either. No voice-mail or phone tree,...Read More
Michael Alexandria
Michael Alexandria -Google user
3 years ago
Went into Bruce to get my SIM card upgrade. Daniel was very helpful courteous and went over and Beyond any expectations I thought I would experience. Love the location in the service.
Lee DeCamp
Lee DeCamp -Google user
2 years ago
At the end of May, I asked Boost for my account number from customer service. Instead my phone number was deleted and after a week of no phone calls from friends, family, mortgage refinancing company and appraiser of which I was trying to finish my loan...Read More
Josh Yaspan
Josh Yaspan -Google user
7 years ago
Start by saying the guy at the store is helpful. This review does not reflect him personally. The people he needs to call however, are not. Boost Mobile has the worst customer service that I have ever seen from any Cell Carrier. My phone was...Read More
Helen Longstreet
Helen Longstreet -Google user
2 years ago
Man working counter sad very rude and kept rolling his eyes and sucking his teeth at my questions. I was in there for less than 2 minutes before leaving because of how rude he was. I asked for help and he offered absolutely none, when...Read More
John Lockhart
John Lockhart -Google user
4 years ago
Someone give this Daniel a raise. Knows his product and service. Unlike most cheese ball salesman. Daniel had a personable approach. I recommend this store based on my encounter.
Jeff Harmon
Jeff Harmon -Google user
2 years ago
I've been a customer here for years, went to the store on West 11th yesterday for an upgrade, and I feel like they were trying to rip me off. $35 for activation fee by just switching new phones? I think it's time to go somewhere...Read More
Briana Starr Shumate
Briana Starr Shumate -Google user
4 years ago
Service has been spotty, which could be lack of security on my part. Insurance was fair, i received a replacement within 50 hours. However, i wasn't able to set up my phone correctly, although, i followed the online instructions (the replacement phone did not come...Read More
Madeline Barrett
Madeline Barrett -Google user
4 years ago
My iPhone stopped working suddenly Monday and I immediately went in to get it fixed since a working phone is necessary for my job. The staff was unhelpful I was due for an upgrade zero down and then once were almost done with the process...Read More
Alejandro Palma
Alejandro Palma -Google user
6 years ago
Boost Mobile is place to go for phone service. Great deals! Good prices, and helpful representatives. They do the best to help you with your account. The service is much better than METRO PCS. You get more coverage and faster speeds.

Features

Service options

check icon In-store pickup
check icon In-store shopping
Delivery

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Payments

check icon Credit cards
check icon Debit cards

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