When I first came to BookHolders, I was expecting cheap prices and no hassle getting my books for the semester. The weekend before classes started, I put in an order for 3 books. I ended up cancelling two of those orders because of a dropped...
Read MoreWhen I first came to BookHolders, I was expecting cheap prices and no hassle getting my books for the semester. The weekend before classes started, I put in an order for 3 books. I ended up cancelling two of those orders because of a dropped class, but no big deal.
The third book was a lab manual for Physics 2306. BookHolders told me that I would get my book within 10 business days, but that never happened. I waited literally 20 days and it was coming close to the official start date to lab, so I ended up cancelling that order too. They told me that the package was lost. I ended up buying the manual at the University Bookstore which ended up being cheaper than BookHolders.
The lost book was a minor inconvenience, but the two orders I canceled were on August 20. They told me that I would get my money back within 7 business days, which is no big deal. After the 7 business days, I called inquiring about my missing funds. They told me there was nothing they could do about it, so I emailed their support team. No response. I ended up calling their headquarters in Maryland and they told me that they were going to take care of my return right away. I then got my money 4 days later, which is fantastic, but this is 26 DAYS after my initial return.
I am very disappointed with their business and how disorganized it was. Returns should be processed right away. Will not be shopping here again. Also, before you buy books here, make sure they are actually cheaper than what the University Bookstore offers. It may be cheaper at the bookstore.
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