Absolutely incredible car-purchasing experience here at BMW of Farmington Hills with Cody Spencer and the team. I was looking at a pre-owned while being out of state. The process could not have been any smoother or better - total class all around.
First, Cody...
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Absolutely incredible car-purchasing experience here at BMW of Farmington Hills with Cody Spencer and the team. I was looking at a pre-owned while being out of state. The process could not have been any smoother or better - total class all around.
First, Cody Spencer is a stud product specialist/salesman and great at what he does. Everything from his calm demeanor and relate-ability is fantastic. I was provided with answers to all my questions (a lot), pictures, details, history and a significant level of reassurance all throughout.
Second, the process - They took a refundable deposit down on the car immediately, provided me details around financing options, and facilitated through the out-of-state purchasing process seamlessly. I booked a flight, signed all the paperwork and order form electronically, and Cody was at the airport to pick me up in Detroit the next morning!!! The car was detailed and ready to go, along with all the paperwork from finance (Shoutout to Ryan). Temp tags provided while I wait for my NY plates, which they facilitated the process for as well.
Within 48 hours of first contact, I was driving away with my absolute dream car, and I couldn't imagine a more picture-perfect process to help get it done from the team over at BMW of Farmington Hills. I have purchased and owned BMW's for the last 18 years, and this was by far the best experience I ever had from any dealership overall, BMW or non-BMW.
Even this review does not provide the right level of justice in my experience, its beyond words. Absolutely world-class.