I wish I could give 0 stars
At first my bf and I were excited about shopping for darts, we are novice players and were looking for advice. A local had recommended "Billiards and Darts Direct" to buy from.
Brandon (the owner) was helping a family choose...
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I wish I could give 0 stars
At first my bf and I were excited about shopping for darts, we are novice players and were looking for advice. A local had recommended "Billiards and Darts Direct" to buy from.
Brandon (the owner) was helping a family choose a pool table and we waited a very long time to even be acknowledged by him. We were vastly under-whelmed with the selection of darts available and most of the packages were quite dusty.
Brandon opened a package for us to try on the in store dart board, and left us again.
One of his staff arrived and she was incredibly helpful and patient with us. We tried about 8-10 different kinds of darts. We ended up paying $253.46 for two sets of darts, extra tips, and a case. She made the experience better.
Upon purchase we were not told anything about the return policy and it is no where to be found on the wesite. It was only AFTER we purchased them that the return policy was printed on the receipt. We tried the darts for a few games after buying them, but were not satisfied...especially when we found the exact same brand and style on Amazon for 1/3 the price.
We tried to return them thinking there would be no problm. The receipt said "no refunds on goods that have been DAMAGED". Ours were NOT damaged, even the tips were straight. Brandon told us that they don't do refunds on "used" darts....it said nothing about that on the receipt.
PLUS...technically all of his darts are used because he allows you to open any package and use them in the store before you buy. So why was he not refunding us for our undamaged used darts?
We told him that his way of business and how the return policy is written is very misleading. I re-read his policy to him and he told me "The bottom line is....I'm not giving you your money back". All he offered was to "exchange our darts" which means he would still take our "used" darts back and ultimately exchange our purchased darts with another set of his "used" store darts. We found higher quality and the same exact darts on Amazon for way cheaper. He wouldn't even consider a price match of any kind.
He was rude, cold, unhelpful and from our first time buying seemed like we were bothering him by buying his product or even being there. I am very dis-satiafied with the severe lack of customer service or care.
We were planning on buying a $300 home dart board from him our first day, but again....found the same one on Amazon for half the price...AND I know I will receive amazing customer service through them.
Too bad he lost our business, I hope for the consumers sake he doesn't get any one else's business
Below is a picture of our receipt AND photos of the darts we were trying to return....UNDAMAGED.