I've patronized this establishment three times. The first time I made an appointment, brought my vehicle in at the scheduled time, and then returned when I was told the work would be completed. Not only had they not even started at that point, but the...
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I've patronized this establishment three times. The first time I made an appointment, brought my vehicle in at the scheduled time, and then returned when I was told the work would be completed. Not only had they not even started at that point, but the person behind the counter, "Corvette", seemed utterly incapable of taking any positive action to rectify the situation. The manager intervened, prioritized my vehicle, told me that he was trying to build a business and reputation and did what he could to fix the situation.2nd visit - everything went fine, service was completed quickly and efficiently.3rd visit. Just like the first. Tremendous waste of my personal time, vehicle not even started on by the promised completion time, utterly incapable front counter staff unable to intervene in any meaningful way with the manager absent, and the issue with the vehicle was not solved. It was a headlight bulb replacement, and the mechanic didn't ever bother to try the second of the two bulbs I provided before dismissing it as a "wiring problem" that would require a repeat business. I wrote to the manager asking a resolution, never received a response. Perhaps a significant downgrade in the Google rating will prompt a reaction.