I just want to give the Cedar Park Location a thumbs up. Over 3 weeks ago, I think I had called probably every Big Lots stores in the surrounding Austin area. I had an usual request for my sister who lives in...
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I just want to give the Cedar Park Location a thumbs up. Over 3 weeks ago, I think I had called probably every Big Lots stores in the surrounding Austin area. I had an usual request for my sister who lives in Houston , she was missing part to a lounge chair that got lost in a move. Every other store I called they were polite but I didn't feel hopeful that I would get any help. It wasn't until I spoke to Ann at the Cedar Park store and she listened very carefully to my request that she said she would do her best to help me. Ann took my name and phone and as many others had done it was a long shot. I was totally overwhelmed with happiness when I received a call from Ann this past weekend while I was in Houston and she told me she had kept my name and #. She found the part off a damaged chair. It was a miracle. My sister and I were ecstatic that Ann followed through. Today when I went to the store, I was greeted by the Big Lots staff, I knew Ann would not be there but Janie in the furniture department was expecting me. I have to give Ann and the staff at BIG LOTS my sincerest thanks and gratitude . It is great to know that there are still wonderful employees like Ann, Janie and Sharon the cashier that really care about their customers and provide exceptional service that gives customers like myself a reason to keep coming back to shop. Thanks a million.. Great Job Ann and thank you Janie! . You made my sister and I very happy.