The customer care experience here went over the top! Made my day! Had a broken jacket zipper I recently purchased the snow jacket a month back, and the second day to Canada, the zipper had broke. It was below freezing, and the next day my...
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The customer care experience here went over the top! Made my day! Had a broken jacket zipper I recently purchased the snow jacket a month back, and the second day to Canada, the zipper had broke. It was below freezing, and the next day my friend and I were headed to Niagara falls. Coldest, experience without that zipper. When I got back to SF, I had emailed the cooperate account for the brand of the jacket, Body Glove. Never heard anything back for 3 weeks. Another snow trip planned the end of March, and no working zipper. Called up Big 5, and they had me bring the jacket in, and they looked up my receipt and was able to replace the entire thing! Crazy thing is, that day I called customer care at Body Glove and they basically told me that the jacket has a 1 year warranty, though they can't do anything to fix it. Big 5 was there for me! COuldn't be happier or warmer!! Thank you so much!!