Full transparency, I have not purchased anything from Bicycle Warehouse (yet!), but my experience was so good that I needed to leave a review anyway.
Can in on 9/27/25 with my son shopping for an Ebike. We had already been 3 places and the sheer number...
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Full transparency, I have not purchased anything from Bicycle Warehouse (yet!), but my experience was so good that I needed to leave a review anyway.
Can in on 9/27/25 with my son shopping for an Ebike. We had already been 3 places and the sheer number of different brands and models was starting to be a bit overwhelming. Brett helped us out and asked us what we were looking for, and after describing some the attributes we wanted (including a longer banana seat), he was clear from the start that they may not have anything that fits that type. But he waved us over to their selection to answer any questions and show us what they did have.
What proceeded in the following 20 minutes was a Master class in customer service and salesmanship. Brett took the time to answer questions about brands they DONT carry, give some extremely helpful guidance on what to look for and some of the potential pitfalls in selecting an ebike. He spoke to the reason they really only carry Aventon (atleast in the style we were looking for) but didn't just stand around bashing all other brands like normal sales people would do. He was honest about what some other brands did well, why Aventon works well for them, and some brands to potentially look to in making the purchase.
It was not only extraordinarily helpful, but in taking the time to help us even though it was pretty clear we weren't going to buy a bike from him, he made me really want to buy something from him. He was sincere and knowledgeable. I was honestly a bit taken aback at how much I learned and benefited from that conversation.
I didn't end up buying a bike from they today, but I guarantee if I ever need a bike or literally anything they do carry, Ill happily drive the hour (I live in Riverside) back to this shop just so I can buy from Brett.
This isnt an exaggeration, you can tell from the other reviews that customer service and education is the priority, not sales. If you want a fantastic buying experience, or just simply have questions about what to do or not to do with anything bike related. Go drive to this shop and talk to Brett. Trust me.