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About

Best Buy is an electronic store in Syracuse, NY.

Best Buy Review Summary

The summary was generated by AI, based on reviews.

This Best Buy location offers a vast selection of electronics and knowledgeable staff to help with purchases. Customers praise the store's clean and organized layout, making it easy to find what they need. However, some reviewers mention long wait times for assistance and issues with product availability.

Review Rating Chart

Google: 4.2/5

Yelp: 4/5

Facebook: 4.5/5

Trustpilot: 4.1/5

Sitejabber: 4.5/5

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Reviews & Ratings

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(1474 Reviews)
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TOMASITA BONANZA
TOMASITA BONANZA -Google user
4 years ago
It such a breath of fresh air when you walk into this store and everyone is upbeat and helpful. You forget for a moment what we are living with. I walked in and I was greeted with upbeat employees. I knew what I wanted so...Read More
Charles Kehl
Charles Kehl -Google user
6 years ago
The staff was helpful and friendly and were able to answer my questions clearly. I also found out that the floor team is no longer paid commission so they have incentive to actually help people and not just go for big ticket sales. The store...Read More
Chris Rowland
Chris Rowland -Google user
Edited 6 years ago
Went in about an hr before they closed, so it wasn't busy at all. Bought over $500.00 in car audio equipment. Rocky was the employee that helped me, nice guy. He had a good sense of humor, very polite, professional, and friendly. I also warrantied a...Read More
Carolyn Byrd
Carolyn Byrd -Google user
8 years ago
I recently went to this best buy to purchase a new phone and switch some others on my plan. Nick was beyond helpful and friendly. Not only did we leave with a new phone at a decent price, but all of our questions were answered,...Read More
Jaclyn Chelenza
Jaclyn Chelenza -Google user
4 years ago
Geek Squad in Destiny is amazing! I had an unfortunate situation happen with my laptop and the part I approved to get the work completed arrived back at the store in worse condition and without the part. Matt and ASM Chuck refunded the money I...Read More
Wired Paul
Wired Paul -Google user
6 years ago
I still like to shop at a store on occasion. Especially if I want some tech/entertainment ASAP. Just returned (on the 15th day!) some new wireless headphones that stopped working and picked up different ones. Staff are great, return was no trouble at all, just...Read More
Connor Fry
Connor Fry -Google user
6 years ago
They have everything I could ever need technologically speaking, the camera lens they have available, are great starter and professional choices. However, they lack prime lens and cinema lens used for video cameras/camcorders. Overall, though I think anyone would be satisfied with the store.
Kaela Donofrio (née Towne)
Kaela Donofrio (née Towne) -Google user
7 years ago
Associates are always very helpful and eager to assist. My family and I have taken advantage of their Buy Back program a couple of times, always with amazing results. Recently bought a laptop that had an issue with the SD slot the very first time...Read More
Val F
Val F -Google user
6 years ago
I had difficulty applying rewards points to a recent purchase due to 2 different accounts. We were assisted by a manager Leo, an assistant manager Chuck and another gentleman but I did not note his name. They were very professional, courteous and helpful...Read More
Jeremy S. Muench
Jeremy S. Muench -Google user
4 years ago
This best buy was the best location in CNY, unfortunately due to the owners of Destiny USA attempting to over charge them in rent they decided to close down. Every employee here was very friendly, knowledgeable of every product in store, had alot of patience...Read More
Rose Steenstra
Rose Steenstra -Google user
8 years ago
I had a great experience buying a laptop from this Best Buy location. Eric H. in the laptop department was very helpful and spent over an hour with me just answering my questions and giving me solid advice. Also very impressed with their...Read More
Dennis Stone
Dennis Stone -Google user
7 years ago
This store is awesome - you can actually see what your buying and the products are NEW - not refurbished Amazon junk. After looking at a computer at Best Buy I went to Amazon and bought a supposedly new computer (clearly used or refurbished). It...Read More
John K
John K -Google user
9 years ago
Good electronics store to have in the mall. You can stop in and grab various items for your shopping list. Offers top brand name electronics in every department. Good prices available on all the products, but most importantly you can get...Read More
Wes Kocsis
Wes Kocsis -Google user
6 years ago
The store is huge. I went there specifically to check out a full frame sony camera that most best buy stores don't carry or have on display. Plus the employee who helped me, Dominic, was extremely knowledgeable about the camera and very helpful.
Ethan Paraboschi
Ethan Paraboschi -Google user
Edited 3 years ago
UPDATE: I was having issues with my radios Bluetooth in my car that was installed here a year ago and needed to get it fixed in a rush. I called in and asked if they could do anything. The same guy who was so helpful with...Read More
Christopher Panetta
Christopher Panetta -Google user
6 years ago
Everyone in the store is always helpful, from the greeter at the door to customer service. Everyone made sure I was being helped while waiting for geek squad to work on my phone. The two agents did a great job replacing the phone I had...Read More
Briana Degueyter
Briana Degueyter -Google user
7 years ago
Despite the negative reviews, I love this best buy. Josh is extremely helpful and super sweet. He makes my best buy experience a great one. He's also extremely cute .Will continue to come back because of josh👍🏻 …
siggybrz
siggybrz -Google user
5 years ago
I just want to say a few things about some of the staff with Best Buy in-regards to the Destiny location in Syracuse NY. People always take the time to leave bad reviews but this is not one of them. Let me take the time...Read More
RMSVideo
RMSVideo -Google user
8 years ago
My last few visits have been successful and the staff is on par with great customer service!!! More and more I am finding things locally at Best Buy and within price ranges of online (Amazon) retailers and no waiting or paid membership needed
Amy kinsella
Amy kinsella -Google user
6 years ago
Erik from the computer area was amazing!! He remembered me from 2 months ago when I purchased a laptop. I was having issues with the laptop. He brought me over to the geek squad and Fred took great care of me. They replaced my laptop...Read More

Features

Service options

check icon Delivery
check icon In-store pickup
check icon In-store shopping
check icon Same-day delivery

Accessibility

check icon Wheelchair accessible elevator
check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot

Offerings

check icon Assembly service
check icon Repair services

Recycling

check icon Electronics

Payments

check icon Checks
check icon Credit cards
check icon Debit cards
check icon NFC mobile payments