Received exceptional customer service at this location. I purchased an “open box” TV from Best Buy earlier in the week (different location) and saw that it had went on sale the day after I purchased it! Well turns out this location had one in better...
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Received exceptional customer service at this location. I purchased an “open box” TV from Best Buy earlier in the week (different location) and saw that it had went on sale the day after I purchased it! Well turns out this location had one in better condition and still a cheaper price, so I traveled to Douglasville for the exchange. I met with the associate at the desk JayDan and he promptly offered assistance is helping me remove the 75” tv from my vehicle and bring it inside. After getting it settled, he personally went to the back and retrieved a cart to load up the exchange TV on. It was ringing up a littler higher than advertised online so his manager (a male, no name tag) quickly resolved the issue and honored the price online. Like before, JayDan helped me load up the TV, and that was that. Though I didn’t proceed, I appreciate the efforts by both on trying to get me to upgrade my membership. You can say “that’s their job” to everything they did, but be it as it may, everyone doesn’t do their job how it should be done, especially in customer service!