I had a custom PC I was building and had difficulty getting it assembled myself. It was extremely high end, and I expressed that it was the primary vehicle for spending time with my son who lives out of state (via gaming) and therefore it...
Read MoreI had a custom PC I was building and had difficulty getting it assembled myself. It was extremely high end, and I expressed that it was the primary vehicle for spending time with my son who lives out of state (via gaming) and therefore it was really important to me. I purchased a radiator and the pump didn’t seem to be turning on, and the computer was starting to overheat after turning it on. I thought I damaged the cooler so I bought a new one and asked them to install it.
They first said the motherboard was screwed up (and maybe the hard drive). They then came back and said that the processor was fried. I asked if they ran it with the potentially broken cooler and after looking at the notes, I found out they did. I asked them if they’d provide a discount on a new processor, on the basis that they ran the machine with a potentially broken part and they denied it. The tech (Jose) accused me of running the machine without thermal paste - which only an idiot would do. I asked how they KNEW I had damaged the unit - and not their technician - and they couldn’t provide any answer. They wouldn’t answer my questions or even talk to me and the “customer experience manager” suggested I sign for my computer and get out of the store. At no point did I ever raise my voice, or become aggressive.
I signed for my unit (which was given back to me without my hard drive - with ALL my data - which I didn’t realize at the time because they were throwing me out and didn’t have time to check things). I bought ANOTHER processor and took it to a different shop to have it fixed. He said he would test all my parts, including the old processor that was allegedly fried and the old cooler I thought I’d damaged. Upon inspection, he found the processor was completely fine and the tech just didn’t hook up the pump correctly to the motherboard - the pump fan was hooked up to the system fan port or something like that. Concurrently, the pump was fine, but Best Buy would have known that had they tested it.
These guys are clearly incompetent, do not hold themselves accountable - are dishonest, accusatory, and ignorant. The management is no better. The same manager that told me how he knew his tech didn’t fry my processor - on the basis he’s been doing it for years - (Josh) didn’t even know how to identify which hard drive model I needed to replace the one they lost.
Also, they don’t allow you to even call the store to see how things are going. Geek Squad doesn’t take calls. I called Corporate as well and they essentially told me to go f*** myself. Worst experience I have ever had at a retail establishment and I lost a TON of money there buying parts unnecessarily and countless man hours of work.
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