If I could give this place less than one star, I would. I bought a Switch for my son’s Christmas gift, and it was delivered damaged. Not only damaged, but left at the road in my neighbors driveway 60 ft from my house. When I...
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If I could give this place less than one star, I would. I bought a Switch for my son’s Christmas gift, and it was delivered damaged. Not only damaged, but left at the road in my neighbors driveway 60 ft from my house. When I called their customer service, the rep from India was extremely rude and did not understand or even care about the issue. He offered no solution. When I tried to call their customer service nearest store location to see if they had one in stock to exchange, the call was routed back to India and yet another rude rep, even more rude than the first one. They could not yransfer the call, and screamed at me to go to the store if I wanted to speak to someone in the store. I had placed a second order just hours before the late and damaged package arrived, so I called back hoping to pick up in the store, only to be told that no changes could be made once the order is placed. The third rep was nice, but Bedt Buys policies made it such that he was unable to help me. Best Buy has provided me with the worst experience I have ever had with a store, bar none. I will not place another order with them, and I hope they go out of business for good. Horrible experience!