In September, I took my computer in for a repair. The geek squad member told me I would have to look into buying a new computer since the motherboard was damaged. I am a Best Buy membership holder, so I was confused about that remark....
Read MoreIn September, I took my computer in for a repair. The geek squad member told me I would have to look into buying a new computer since the motherboard was damaged. I am a Best Buy membership holder, so I was confused about that remark. My computer’s 2-year warranty has not expired yet. I had to verify my account information several times with the geek squad guy. I feel I was being racially targeted as the geek squad asked me more than enough times for verification.
Anyway, my computer is finally checked in and ready to be sent off. I hadn’t received any updates on the repairs in weeks, so I called Best Buy’s customer support. They informed me that my computer had been lost in transit. From my understanding, it is the store’s, Best Buy Monroe, responsibility to inform customers when problems occur. Best Buy Monroe never said a word to me. I waited about another couple of weeks to get another update and again, nothing. I went to the store to see about getting a credit for my lost product, and the district manager denied my request.
A few days later, I managed to get in contact with a higher up in customer support. She was extremely helpful. A few hours after she emailed Best Buy Monroe about my issue, I got an email from the store telling me my computer has been found. Interesting timing.
I still don’t really know what happened other than my computer had been “lost” for about 2 months. It never made it to the repair center, and I had to go to another store in another state to have the repair done correctly. It took the out-of-state store 2 weeks to have my computer shipped out, repaired, and brought back to me.
Curbside pickup 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart